Jul **** - March ****

Feb ****- March ****

Oct *006- Jan 2008

June 2006

Charles Fentroy

*** ******** *** *****, ** 10453

347-***-**** • acxkjs@r.postjobfree.com

Objective

To obtain a position in which I can utilize my skills, knowledge and experience for the advancement of a team organization, where I can provide a world class experience for every guest in a five star manner that is engaging, enduring and results in greater business and opportunity for the property. Key Qualifications

● 5 years experience in hotel industry. Superb customer relations skills.

● Proficiency in using OPERA Cloud Services.

● Experience and knowledge in basic accounting and payment procedures.

● Goal oriented and result driven.

Work Experience

Proxy Analyst

D.F. King, Brooklyn, NY

● Conduct outbound calls to solicit proxy votes for shareholders in effort to follow up from a mass mailing effort.

● Keep records of shareholders votes.

● Record details of interactions with customers.

Front Desk Operator

Capri Whitestone Hotel, Bronx, NY

● Assisted guests with arrival and departure from hotel, while providing positive guests experiences.

● Duties included but not limited to completing the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate, verify and imprint credit cards for authorization using electronic acceptance methods.

● Handle cash, make change and balance an assigned house bank, and also closing guest accounts at time of check out.

Guest Services Representative/Night Auditor

Hotel Figueroa, Los Angeles, CA

● Greeted, registered, and assigned rooms to guests of the hotel.

● Provided visitors with information, directions and help for the duration of their visit.

● Kept records of room availability and guests' accounts, manually or using computers.

● Record guest comments or complaints, referring customers to managers as necessary. Education

Associate of Arts

Long Beach City College

● Graduated with a 3.1 GPA.

● Concentration in Child Psychology and Human Relations.

Contact this candidate