Sales Manager
Resume:
TAMA S. TINDLEY
* ******** ***, ******* ** ***** 917-***-**** ******@***.***
Area Retail Sales Manager
COR ~ National Retail ~ Indirect
An accomplished management professional with over 17 years of experience in sales, operations and marketing leadership positions. Record of success in developing campaigns, strategies and solutions that have generated positive revenue growth. Recognized in my organization for the ability to build relationships and connect with local communities to increase market share. I have interacted with various Chamber of Commerce chapters and community leaders to increases sales in heavily competitive markets. Well-versed in sales lifecycles and a skilled strategist/negotiator. Exceptional trainer and mentor with the ability to motivate peak individual performance from team members while driving sustained forward growth momentum, which can be measured by year over year positive growth. Experienced in marketing, public relations, partnership building and product positioning.
Demonstrated success record in:
Creating a seamless process, adopting internal tools, to positively increase the customer experience.
Building value, overcoming objections and securing hard to close deals.
Motivating staff to peak performance levels.
Proven record of initiative and success in revenue growth.
CORE COMPETENCIES
Competitive/Strategic Planning Results Driver People Development
Account Development Analytical Thinking Budgeting/ Forecasting
Strong Relationship Building Short/Long Term Planning
HIGHLIGHTED CAREER ACHIEVEMENTS
Revenue Generation – Grew average recurring revenue in COR by 21% in 2011 and National Retail by 13% in 2012.
Account Development – Partnered with Business Account Executives to grow Small Business in financially challenged areas by 149% in the COR Channel and 107% in National Retail.
Market Penetration – Proactively participated and created out-bounding events in competitive markets, increasing sales by 69% in the COR channel.
PROFESSIONAL EXPERIENCE
AT&T Mobility, New York, NY 05/2004 – Present
Accelerated through the ranks based on successful management, sales-team leadership, strategic planning and growth development skills.
Area Retail Sales Manager, COR NE 04/2013 to Present
Increased YOY sales trending by over 50%
Enhance and maintain an environment that promotes a positive customer experience in every door
Create relationships with local business in diverse communities that benefit ATT regarding sales and service
Effectively manage and report profit and loss responsibility to the VPGM monthly through Operation Reviews
Develop, implement, and execute store sales plan to include outbound lead generation and management of small/sponsorship business accounts
Influence and sustain a positive relationship between the stores and the communities that we conduct business in
Attend Chamber events with and for Executive Leadership speaking on behalf of ATT
Lead a team of strategic sales managers in attaining/exceeding sales goals
Develop and recommend a comprehensive sales plan regarding growth, defining market share and opportunities
Build and maintain customer relationships across various demographics to maximize relationships and grow business
Area Retail Sales Manager, National Retail /Indirect 04/2012 to 04/2013
Create, Influence and sustain a positive relationship between the stores various District Managers in all of the doors that we conduct business in
Oversaw the construction and merchandising of new locations to ensure compliance to plan and intention
Increased YTD Opps trending with fewer locations by 10%
Increase focus on Subscriber Lifetime Revenue and implemented actions plans for growth
Developed a plan of action geared toward taking ownership of and enhancing our customer’s experience in our retailer’s doors
Refocus team’s direction and activity based on changes in the business, and effectively implemented new policies and procedures
Effectively managed and reported the state of the business to the VPGM monthly via operational reviews
Performance managed to exceed sales goals/course corrected under-performance as necessary
Area Retail Sales Manager, COR 02/2007 to 04/2012
Recipient of several ARSM Top Gun awards for top trending
Enhance and maintain an environment that promotes a positive customer experience in every door
Create relationships with local business in diverse communities that benefit ATT regarding sales and service
Effectively manage and report profit and loss responsibility to the VPGM monthly through Operation Reviews
Develop, implement, and execute store sales plan to include outbound lead generation and management of small/sponsorship business accounts
Influence and sustain a positive relationship between the stores and the communities that we conduct business in
Attend Chamber events with and for Executive Leadership speaking on behalf of ATT
Lead a team of strategic sales managers in attaining/exceeding sales goals
Develop and recommend a comprehensive sales plan regarding growth, defining market share and opportunities
Build and maintain customer relationships across various demographics to maximize relationships and grow business
Hire, train, and develop sales staff
Set appropriate individual performance standards for the store staff in line with national standards, evaluate performance and provide coaching as needed
Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve/surpass assigned performance targets
Ensures staff is knowledgeable on all policies and procedures and effectively executes, including point of sale, small business, sponsorships, etc.
Establish and monitor store work schedules and staffing issues to effectively manage payroll expense
Effectively manage profit and loss responsibility for store and protect company assets
Maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards
Analyze various business reports for trend analysis and forecast creation
Refocus team’s direction and activity based on changes in the business, and effectively implement new policies and procedures
Store Manager II, COR (AT&T/Cingular) 05/2004 to 02/2007
Received Certificate of Achievement for top trending from DOS and VPGM
Develop, implement, and execute store sales plan to include outbound lead generation and management of small/sponsorship business accounts
Hire, train, and develop sales staff
Set appropriate individual performance standards for the store staff in line with national standards, evaluate performance and provide coaching as needed
Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve assigned performance targets.
Ensures staff is knowledgeable on all policies and procedures and effectively executes, including point of sale, small business, sponsorship, etc.
Establish and monitor store work schedules and staffing issues to effectively manage payroll expense
Effectively manage profit and loss responsibility for store and protect company assets
Maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards
Maintain proper inventory controls and maintain compliance with Cingular Wireless store standards
Perform daily sales paperwork audits for accuracy and manage daily service revenue reports and back deposits
Ensure store is opened and closed appropriately following standard procedures
Analyze various business reports for trend analysis and planning purposes
Refocus team direction and activity based on changes in the business, and effectively implement new policies and procedures,
Site’s Safety Coordinator
Gateway Computers (Flagship), New York, NY 04/1999 -05/2004
General Manager
Led team to comp 189% in revenue during the first year as a General Manger
Successfully operated NYC flagship Gateway location in customer satisfaction, sales and operations
Responsible and accountable for overall management and leadership
Responsible for all aspects of employee experience
Maximized efficiency and profitability through profit/loss statement, which led to positive month over month gross margin
Implemented new business strategies based on current market conditions
Grew consumer and business sales
Created successful strategies for local demand generation
Flawless execution of company programs and standards
Monitor compliance with policies and procedures
EDUCATION
Long Island University, NY Bachelor of Science in Business, Public Service and Information Science 2013
Contact this candidate