MELISSA NORMAN

#**-***** **** ******, ***** Ridge, BC V2W 0C5

Email: acxkj6@r.postjobfree.com Tel: 604-***-****

OBJECTIVE: To obtain a position as an Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

Over 2 years’ experience providing administrative support and customer service

Proficient in MS Word, Excel, Outlook, Powerpoint, Adobe Reader/Scheduler/Maximizer

Dictaphone

Able to take responsibility for implementing a project

Strong organizational and planning skills

Excellent formatting skills including templates

Eye for details

Worked in a fast paced high volume environment

Committed to cooperative team work and outgoing and poised in dealing with the public

Flexible and a quick learner

Fast and accurate typing skills Typing Speed: 60 wpm Accuracy: 99-100%

WORK EXPERIENCE

Administrative Assistant 2015-2016

Sears Canada, North Vancouver

Responsible for switchboard directing, paging incoming calls;

Dealing with clients over the phone and in the catalogue department for pickup, return and ordering of items

Dealing with queries of clients over the phone and in person

Cashiering, consolidating, balancing in the morning and evening.

Hostess/Admissions 2015-2015

FIFA World Cup Soccer, BC Place Stadium

BBW International

Giving directions to patrons throughout stadium

Admissions, scanning and directing patrons

Hostess in VIP and Club Seats directing patrons to their seats

Administrative Assistant 2015-2015

Career Contacts Employment Agency

Client: Colyvan Pacific Real Estate

Responsible for creating F&B Forms for lawyers and realtors for strata owners

Photocopying various documents including welcome packages and correspondence

Scanning and emailing documents to realtors, lawyers and for file

Creating welcome letters for new owners of strata buildings

SAP Operations Analyst

Loblaws – Superstore 2013-2014

Analyzed stock inventory, stocking shelves

Created a daily out of stock report, daily price changes, creating labels and placing them.

MELISSA NORMAN (cont’d)

Processed client requests in a friendly manner with attention to detail and accuracy

Organized and allocated new inventory items

Kept up to date on new product information through product information sheets in order to answer clients’ questions and sell more products

Receptionist

Randstad Temporary Agency, Vancouver, BC 2013

Answered incoming phone calls and customer service to the public

Created and checking time schedules of employees

Produced file folders for Human Resources

Strata Administrator 2007-2012

Martello Property Services Inc., Vancouver, BC

Administered 12 strata buildings, some as many as 200 units per building.

Faxed forms regarding Form F&B’s, liability forms to realtors, owners and other agents for possible sale of units for strata management

Compiled package requests including bylaws, strata plans, meeting minutes, engineering reports, financial statements

Generated invoices and receipts and collecting monies for documents

Responded to vice president’s email and phone messages and answering phone enquiries

Typed correspondence for Managers regarding letters, faxes, memos and notices for strata buildings

Updated excel databases for strata buildings managed as well as MRI (accounting system)

Typed meeting agendas and minutes for Strata Council meetings, annual general meetings and special general meetings

Collected strata fees by lien process, title search

Responded to general enquiries regarding strata owner’s accounts.

Temporary Agencies 2005-2007

Clerical, Administrative Assistant and Data Entry Duties

The Law Courts, Supreme Court, New Westminster, BC, Receptionist, Administrative Assistant

The Liquor Distribution Branch, Burnaby, BC, Administrative Assistant

7-Eleven Canada, Burnaby, BC, Administrative Assistant

Pacific Blue Cross, Burnaby, BC, Administrative Assistant

Administrative Assistant/Word Processor 2003-2004

Vancouver Shipyards, North Vancouver, BC (Contract)

Administrative support in the technical engineering department.

Typing proposals, specifications, reports, estimates, meeting minutes

Photocopying, binding of reports, printing large documents, scanning of drawings.

Creating powerpoint presentations.

MELISSA NORMAN (cont’d)

Clerical/Administrative Support (on-call)

Capilano College, North Vancouver, BC 2001-2002

Clerk for college course registration and information for course schedules

Cashier in campus book store as customer service personnel

Administrative clerk in accounts payable department

Learning assistant in Social Sciences and Applied Sciences Department

Receptionist 1999-2001

Vita Health Products, North Vancouver, BC

Administrative support for General Operations and Quality Control Department

Responding to client queries, opening and distributing of mail and faxes

Paging employees of telephone enquiries

Creating various documents, minutes of meeting, letters, faxes, data entry

Ordering and maintaining stationary supplies

Administrative Support Clerk 1996-1999

(Department ITEC, Internal Technical Educational Department)

BC Hydro, Burnaby, BC

Responsibilities included on-site registrations for employees;

Gartner Group audio conferencing registrations;

Coordinating and scheduling dates and facility, equipment and material requirements with training consultants;

Printing reports;

Coordinating class room booking, set-up and technical requirements;

Updating schedule on Nets cape;

Escalation and information of all Itec inquiries regarding course offerings and registrations;

Some technical support for the in-house projector system.

Host/Contractor (ongoing) 1995-1999

Pacific Conference Group In. (Delegate Services for the Conference Industry

Vancouver, BC

Host for the hospitality (working at Vancouver Trade & Convention Centre, B.C. Place Stadium and various Hotels);

On site registration and data entry on computer terminals;

Dealing with cash;

Setting up booths for trade shows;

Coat check;

Ushering.

EDUCATION

EDUCATION & TRAINING

Completed 1st Year University Courses, Capilano University, North Vancouver, BC

High School Diploma, Seycove Secondary School, North Vancouver, BC

Quickbooks Course 2014

WorkBC (YWCA) Workshops 2015

Contact this candidate