Norman A. Sims

** ****. ***. *.*.

Washington, DC 20001.

Cellular 202-***-****

acxkig@r.postjobfree.com

OBJECTIVE

Friendly, loyal, dedicated, and results-oriented individual who has an ambition to succeed in any given environment. Twenty (20) years of combined experience in the Medical, Security, and Food Chain industries. Love to learn and always up to a challenge whatever the situation. Get along well with others while also working efficiently as an individual. Customer service oriented. EMPLOYMENT EXPERIENCE

Safeway Incorporated, Washington, D.C.

Food Clerk, September 2013 - March 2016

Received payment by cash, check, credit cards, vouchers, or automatic debits. Established or identified prices of goods and services. Tabulated bills and prices via use of optical price scanners. Daily interacted with customers by assisting them with their needs and inquiries thus achieving customer satisfaction. Caretaker, Washington, DC

Caretaker, October 2004 - November 2011

Resigned from workforce to care for ailing parent. Safeway Incorporated, Woodbridge, Va.

Food Clerk, August 2000 - November 2003

Received payment by cash, check, credit cards, vouchers, or automatic debits. Established or identified prices of goods and services via optical price scanners. Washington Hospital Center, Washington, D.C.

Certified Registered Central Service Technician, September 1990 - September 1999 Performed instrument inspection, assembly, maintenance of all OR, user department instruments, and implantable hardware. Ensured the safe handling, care, cleaning and sterilization procedures and maintained within the department.

Washington Hospital Center, Washington, D.C.

Transportation Assistant, April 1989 - September 1990 Delivered case carts, exchange carts and sterile supplies to the main O.R. and user departments and clinics. Picked up dirty instruments, case carts and exchange carts from same for cleaning, sterilization and reprocessing.

Washington Hospital Center, Washington, DC

Special Police Officer, November 1987 - April 1989 Protected patients, visitors, employees, and property including the hospital's assets from fire, theft, vandalism and other offenses as outlined under DC and Federal statutes. Enforced OSHA safety guidelines pertaining to hazardous chemical spills and biological waste. Bureau of Engraving and Printing, Washington, DC

Police Officer, June 1986 - January 1987

Protected the U.S. paper currency including plates made for the production of paper currency, U.S. postage stamps and official presidential invitations from fire and theft. Protected employees, visitors, and property and enforced DC and Federal statutes. Received firearms training, studied constitutional law, arrest and search procedures while attending the Federal Law Enforcement Training Center at Glynco Georgia in 1986. EDUCATION

Frank W. Ballou, Washington, DC

H.S., Diploma, June 1978

SKILLS

Write reports, Utilize office equipment, Customer Relations, Customer Retention, Manage E-Mail, Everyday Business Etiquette, Complaint/Inquiry Resolution, Inventory, Microsoft Office, Quicken, HTML Editing, Adobe Acrobat, Manage E-Mail Clients such as Outlook, Mozilla Thunderbird, EM Client, Zimbra. Set up and install peripheral devices such as Printers, Scanners, and Fax Machines. Perform Video Conferencing. Manage web browsers.

ADDITIONAL INFORMATION

Between 1979 - 1987 employed by Sting, Atlas Guard Services, Pinkerton Security, and Forehand's World Services in the capacity as a Security Officer. Over 8 years combined experience working in GSA federal government buildings as a Security Officer including private contracts. Previously held a Top Secret Security Clearance granted by the Department of Defense while employed at Forehand's World Services (1985-1987). REFERENCES

Available upon request

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