Customer Service Sales

Professional Summary

Skills

Work History

Antonio Robles Jr

**** ********** ****, ****, ** 77493 • 281-***-**** • 281-***-**** • *********@*****.*** Excellent communicator with 25 years in a demanding environment as a Customer Service Representative. Enthusiastic Customer Service

Creative problem solver

Exceptional communication skills

MS Windows proficient

Microsoft Office Suite

Team Player

Strong client relations

Mediation capability

Quick learner

Team Lead 02/1980 to 10/2015

IBM Corporation – Houston, TX

Answered an average of 10 to 15 calls per day by addressing customer issues, solving problems and providing solutions. Greeted customers to ascertain what each customer needs were and what needed attention. Described equipment to customers and accurately explained details and care of there computers. Earned management trust by providing excellent customer service. Politely assisted customers in person and via telephone. Communicated with customers regarding back orders on parts, anticipated stock and special orders. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of equipment. Effectively communicated with and supported technicians, marketing and administrative teams on a as needed basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Assisted customers with equipment selection, inquiries and handle customization requests. Developed reputation as an efficient service provider with high levels of accuracy documented through customer surveys. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained cleanliness and presentation of part inventory. Recipient of multiple positive reviews acknowledging dedication to excellent customer service (3IBM Means Service Award, Branch Mgr Award, Informal Awards).

Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on recommendations for there environment. Helped drive sales goals by selling Maintenance Contracts (Sold 1.2 Million Contract to BP in the mid 1990s) Fixed cash drawers where I found for the customer money stuck inside. Routinely answered customer questions regarding price of maintenance contracts. Dedicated to continuously improving sales abilities and product knowledge. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Education

Accomplishments

Affiliations

Contacted customer to follow up on purchases of contracts. Participated in physical inventory counts every year. Replenished supplies, bags and parts for inventory location. NCOIC 12/1971 to 01/1980

US Army – United States of America

Communicated urgent orders and directions effectively to team of 8 personnel. Constructed and camouflaged infantry positions and equipment to prevent detection. Maintained security of the local areas and performed route clearance for visiting high-ranking officials. Reviewed disciplinary and other adverse actions and made recommendations. Maintained 100% accountability of all assigned equipment worth more than $100,000. Tracked and filed administrative paperwork and personnel folders. Tracked personnel and supplies within the company. Led fire team during infantry dismounted battle drills and situational training exercises. Documented and processed classified materials.

Served as custodian of classified documents.

Trained in the use of tear gas and explosives.

Developed and led training programs in preparation for combat. Sorted and routed incoming correspondence and messages. Drafted military and nonmilitary correspondence.

Semester Hours: Business

University of Maryland - Kitzingen, Germany

Semester Hours: Business

New Mexico State University - White Sands Missile Range, NM Semester Hours: Business

Houston Community College - Houston, TX

Selected to work and maintain 1996 Olympics.

American Legion (Veteran)

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