SHANDA R. YOUNG

Monroe, North Carolina, 704-***-**** acxkcq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Multifaceted A dministrative Professional with broad medical experience, including workforce development, team leadership and superior customer service skills. Proven innovator with results oriented and problem solving approach. STAFF SUPERVISION & TRAINING MEDICAL EXPERTISE OFFICE ADMINISTRATION

Staff Mentoring & Evaluations

Team Leadership

Communication Skills

Knowledgeable Trainer

Facilitate large and small groups

Workplace Safety

Venipuncture Skills

Tube to Tube Validation

Blood Collection Procedures

Instrument QC and Validation

Customer Service

Policies & Procedures

Analysis & Reporting

Regulatory Compliance

Appropriate transfer of information

PROFESSIONAL EXPERIENCE

TEAM LEAD, BIOMEDICAL HEALTH Screener Level 3

Onsite Health Diagnostics, Coppell, TX 2/2012 to Present Lead and supervise biomedical health screenings in corporate and small business settings, ensure client privacy and counseling following screening outcomes.

● Provide screenings individualized for clients to promote healthy living habits.

● Possess advanced proficiency in a wide array of screening tests, including vital signs, venipuncture, blood collection, blood acceptance criteria, blood storage and transport, finger sticks, body mass index calculations, height and weight, bone density, glucose, cholesterol, PSA, as well as A1C evaluations.

● Ensure compliance and updated certifications for HIPPA, BBP, and GMP.

● Current use of BD Products: Needles, adapters, vacutainers, Red top/SST/ Tiger/EDTA/PST tubes.

● Experienced in validation of PST and SST tubes, validating test procedures, interpreting test results, recognizing preanalytical variables and taking remedial action if required.

● Demonstrate ability to manage multiple projects simultaneously.

● Territory spans NC, SC, TN, GA, and VA. Provide all documentation prior and post screening; conduct daily training of new staff and regular evaluations of experienced staff. TEAM SUPERVISOR IN BLOOD COLLECTIONS OPERATIONS

American Red Cross, Charlotte, NC 1/2004 to 8/2011 Managed blood collection (whole blood & apheresis) operations at both fixed and mobile sites; created a positive team environment by coaching and encouraging multiple teams and tasks.

● Ensured superior donor care, safety and satisfaction throughout the collection process.

● Evaluated individual and group performance to improve overall team effectiveness.

● Demonstrated superior public relations skills to promote positive and professional image while planning and directing all collection operations. Including blood collection of tubes for testing. Tube validation and instrument validation conducted daily. Used BD Products for donor screening and evaluating: SST, EDTA, and PST.

FULL TIME CONTRACTOR / LEAD FACILITATOR & INSTRUCTOR Compliant Corporation, Solon, OH 1994 to 2004

Led and coordinated all trainings for the Southeast Region while managing training logistics such as scheduling, reporting, post class assessments and evaluations for follow up or ongoing training.

● Assessed training requirements based on customers’ individual needs to ensure all state and federal guidelines were followed and the appropriate levels of training were delivered.

● Provided instruction for the following certificate courses: Advanced Cardiac Life Support, Pediatric Advanced Life Support, Prehospital Trauma Life Support, AED Training, Basic Life Support, Oxygen Administration and First Aid Levels I to IV.

EDUCATION & TRAINING

CPR and First Aid Certificate Nationwide, c urrent EMT Paramedic Certificate, UTEC, M onroe, NC

Diploma, P arkwood High School, Monroe, NC

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