Customer Service High School

Jeanette Charles

PBX Operator

Houston, TX *****

********.*********@*****.*** - 713-***-**** or 832-***-**** Authorized to work in the US for any employer

WORK EXPERIENCE

PBX Operator

SCI Funeral & Cemetery Purchasing - Houston, TX - June 2013 to November 2015 Managed and serviced over 300 daily calls.

Answered console and direct calls appropriately.

Assisted all guests and associates with information. Recorded and delivered alarm call.

Dispensed and tracked communication radios.

Logged all pertinent information in system database. Lead Communications Specialist

Corporate Employment Resources Inc - Houston, TX - August 2012 to December 2012 Corporate Employment Resources Inc

Payroll

Aug 28, 2012 - Dec 28, 2012

Entered employment and benefit data into PeopleSoft software system. Scanned and printed requested wage retrievals and check stubs. Researched Vacation, Sick & Holiday Audits.

Eagles Trace Inc, HOUSTON, Texas

Lead Communications Specialist

Sep 19, 2005 - Jul 01, 2011

Supervised 15 communications staff members.

Evaluated and documented staff performance.

Approved time off requests.

Submitted, approved/disapproved timesheets.

Interviewed, recommended hired and recommended dismissal of staff. Operated switchboard and direct 5000 calls efficiently per month. Reviewed accuracy of resident directory.

Alerted Security to emergencies in accurate, calm manner. Monitored reception area traffic-directing deliveries, packages, etc. Coordinated telephone communications services in the community. Ordered all security and communication department supplies. Kept up with inventory by entering in excel spread sheet. Commission Payroll Processor

SCI Payroll Corp - Houston, TX - June 2000 to November 2004 Handled high volume phone calls logging every call with details of conversation. Entered and processed payroll for a company with 20,000 employees. Processed commission statements and entered commission pay for sales counselors. Resolved customer complaints in a timely manner

Entered and calculated contracts in a USC system.

Corrected errors by auditing the commission payroll. Processed Canadian payroll for commissioned employees. EDUCATION

High school or equivalent in Business

Forest Brooks High School - Houston, TX

1977 to 1980

AWARDS

Outstanding Customer Service

June 2011

I hold that title on my jobs I was employed by.

ADDITIONAL INFORMATION

I am a Outstanding person with a positive attitude. I am seeking employment asap! I have a lot of experience on the phone. I am a great listener, work well with others. Thank You.

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