Customer Service Manager

Lea Ortiz

Office Manager/Customer Service

Four Lakes, WA 99014

***********@*****.*** - 304-***-****

To increase company profitability in a position utilizing my strong leadership and customer service skills and grow with increased responsibilities.

WORK EXPERIENCE

Office Manager/Customer Service

City of Frederick - Frederick, MD - 2001 - 2016

COMMISSION RESPONSIBILITIES

* Assist CBGD Manager reports and attended hearing.

* Assist in preparation of bids for consulting services

* Assists Director with budget preparation and implementation

* Supports Deputy Director, and Planners in daily reports, budgets and organization duties

* Supervise Administrative Assistants

* Manage supplies, telephones, equipment for department

* Assists the public in navigating the planning and permitting process

* Assistant to the Director for Planning

* Supervise Planning Commission and Historic Preservation Administrative Assistants

* Attends Planning Commission, Historic Preservation, Zoning of Board of Appeals, Comprehensive Plan, and Water Service Committees

* Attends workshops and field trips.

* Prepares extensive minutes for all commissions and board hearings, workshops and field trips

* Coordinate agendas with appropriate managers

* Copies, collates and distributes reports, agendas and packets for all commissions, board and staff, and reviewing agencies

* Ensures that all projects are properly advertised

* Prepares all signs and affidavits for posting of property

* Schedules meetings for commissions and board

* Sets up technical equipment for meetings

* Provides assistance to applicants submitting applications to Commissions and Boards.

* Writes Administrative Approval monthly report

* Coordinate, monitor and draft letters regarding Commission/Board applications.

* Write approval letters to applicants and owners on their projects

* Monitor status of projects going before the Commissions/Board OFFICE MANAGEMENT

* Responsible for preparation of purchase orders, check requests and inventorying of offices supplies

* Monitor Department budget and expenditures

* Schedule meetings for staff, commission members and developers as needed

* Maintains the Planning Department administration and land development case files, including data entry, query, and report generations of the Planning Department's development database and organize all case files

* Coordinates receiving digital files from Developers/Owners for subdivision plats and unconditionally approved plans

* Scan all mylars and projects when project is finished

* Types various correspondences and reports; proofreads and formats reports prepared by staff

* Maintain time sheets for all employees and perform bi-weekly payroll for department

* Provides telephone coverage for other Planning Department staff, when required

* Record all subdivision plats and other legal documents at Courthouse, as needed

* Responsible for maintenance on copier, fax machine, Xerox copier, and all printers

* Distribute all plats for addressing and email the agencies

* Coordinate phone changes with County IT

* Codify Land Management Code when text amendments are approved by the Mayor and Board of Aldermen

* Prepare Policies and Procedures for the Employees of Frederick Planning Department Housekeeping

St. James Hospital - Butte, MT - 2000 - 2001

* Prepared new beds to new patience.

* Cleaned and maintained housekeeping responsibilities to patience.

* Attended safety classes.

* Worked in the ER section.

Manager of Word Processing

Wood/Harbinger, Inc - Bellevue, WA - 1990 - 2000

* Managed all projects from design to construction phases, word process letters, life cycle cost analysis, Government specifications using SPECSINTACT for military (Air Force, Army Corps of Engineers), residential, and commercial projects, memorandums, meeting minutes, construction reports, log all RFI's and submittals, maintained filing and designing of company database, provided services to Marketing Department. Assisted marketing research division, and maintained customer relations using a quality control program used at the end of a project.

* Provide support to 60 mechanical, electrical, communications and industrial professional engineers.

* Assist the receptionist, marketing department and executive secretary.

* Provide proposals, presentations for the company using Microsoft Power Point. Executive Secretary, Marketing Manager

Hebert Research - Bellevue, WA - 1984 - 1990

* Prepared reports, presentations, and marketing strategies to the President of the Company.

* Prepared graphics for presentations.

* Scheduled travel arrangements for the President.

* Prepared documents to the Board of Directors.

* Word processed all proposals, questionnaires, reports and filing of all projects. Manager

The Arbor Restaurant - Spokane, WA - 1982 - 1984

* Managed three employees, prepared inventory, scheduling for Owner, ordering supplies, opening and closing responsibilities.

* Customer service on a daily bases.

* Expanded sales to include expansion on the restaurant. EDUCATION

Certificate in databases

Bellevue Community College - Bellevue, WA

1998 - 1999

West Valley High School

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