Customer Service Manager
Resume:
Winford Steven Holbert (Steve)
Hartselle, AL 35640
Objective: To obtain full-time employment as an Assistant Manager Trainee.
Supervisory/leadership work experience:
July 1999 - September 2000 The Wackenhut Corp; Site Security Supervisor
Supervised 30 or more security officers dispersed among 3 separate job locations. Supervisory duties included but not limited to: completing weekly payroll, employee scheduling, employee training, writing reports and issuing promotional/disciplinarian actions when deemed necessary. Other duties included interacting and consulting with clients to maintain customer satisfaction and working shifts to cover absenteeism .
February 1995- May 2000 U.S. Marine Corp ; Sergeant, supervisory/leadership
Supervised 30 to 40 marines on base and out in the combat field. Trained marines in infantry tactics, weaponry and other infantry related-skills. Conducted classes and trainings on various military-related topics and performed regular house keeping inspections of barracks and uniform code compliance. Other responsibilities included completing various paperwork and maintaining records of military missions.
Other work experience:
April 2015-present Bimbo Bakeries Inc., Independent Distributor
I delivered bread and other bread items to various grocery stores. This entailed operating computer system (POS-point of sale) for ordering and tracking inventory, and maintaining positive customer relations. Other duties included making sales calls to businesses and maintaining accurate paperwork for taxes, inventory, setting up displays for sales.
February 2014-October 2014 Masterbrand Cabinets Inc., Material Handler
I worked in the shipping department. Job duties included the loading and unloading of trucks while operating a forklift, Worked in warehouse pulling inventory for assembly line production on a daily basis.
January 2011-February 2014 Donaldson Inc., Material Handler
I worked in the shipping department. Job duties included the loading and unloading of trucks while operating a forklift, Worked in warehouse pulling inventory for assembly line production on a daily basis. Required to maintain accurate inventory of warehouse merchandise.
March 2009-January 2011 SCA Inc., Material Handler
I worked in the shipping department. Job duties included the loading and unloading of trucks while operating a forklift, Worked in warehouse pulling inventory for assembly line production on a daily basis.
September 2001-March 2009 Aramark Uniform Services, Route Sales Representative.
While working for this company I performed many different tasks. Sold and delivered maintenance services of uniforms, mats, towels, bathroom supplies and many other items to numerous customers. Other duties included maintaining a positive relationship with customers, providing high quality customer service, and using POS (point of sale) to track and order inventory.
February 1999-September 2001 The Wackenhut Corp., Security Officer
Performed security duties for contractors at various sites.
Military Experience:
November 1991-May 2000 United States Marine Corp
Served as infantrymen for first 4 years stationed in the United States and abroad with various infantry units. Last 4 years was in supervisor capacity. Highest rank achieved was Sergeant.
Education:
1991 General Education Diploma, Rubidioux High School
Trainings/Certifications:
Certified forklift operator, volunteer firefighter 1989, CPR and first aid (renewel needed), Training on using hand-held equipment, basic computer skills and typing .
References
Steve Holbert
Elaine Coleman
Donaldson, Inc., Supervisor
Jeff Ellison
Donaldson Inc.; Plant Manager
Jay Harris
Donaldson Inc.; Human Resources
Matt Murphy
SCA Inc., former co-worker
Becky Gaboya
Selver Services, House Keeping Manager
JR Rollen
Donaldson Inc., former co-worker
Bronson Logston
Self Employed
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