QA Manager
Resume:
Current Organization: Cap Gemini Private Limited
Current Role: Test Manager
Current Location: Atlanta, GA
Employment Type: Full Timer with a valid H1B Visa
Industry: Information Technology
Domains: Telecom
HealthCare
Retail
Banking and Financial Services
Business Intelligence
Primary Skills: Test Management
Program Management
Manual Testing
Data Warehouse Testing
Agile Testing using Scrum Methodology
Product Testing
Education: Masters in Software Engineering
Skill Set
Engagement Models: Managed Testing Services Model
Staff Augmentation Model
Co-Sourced Model
Flexi-RTC Model
Independent Test Partner Model
Right shore Model
Governance Models: Operational Governance
Organizational Governance
Functional Governance
Estimation Models: SMC Model
Test Case Point Model
Estimation Techniques: Capital Assessments
Concept Initiation and Feasibility Analysis
Estimation Tools: TCP Estimation Tool
Requirements Management Tool: iRise Reader 5.2, iRise Studio 5.2, RequisitePro
Test Methodology: TMap (Test Management Approach)
Scrum Methodology
Defect Management Tool: GForge, Source Forge, DTS, Jira, Bugzilla, Prolite, ClearQuest
Test Management Tool: Quality Center11
Automation Tool: Quick Test Pro, Test Complete
Automation Scripting: VBScript, Descriptive Programming
Configuration Management Tools: Visual Source Safe, ClearCase
ETL Tool: Clearware, AB Initio
Integration Server: BizTalk
Business Intelligence Tool: Cognos Reports
Database Tools: TOAD, Putty
Databases: Oracle, DB2, SQL Server
Scheduling Tools: CA7, Autosys
Certifications:
PMP Trained
Trainings:
Tesco Leadership Academy Program
Work Experience
Capgemini Consulting India Pvt Ltd., Bangalore: August 2011-Till Date
Tesco Hindustan Service Centre, Bangalore: June 2010-July 2011
Infosys Technologies Ltd., Mysore: Jan 2007-June 2010
Cognizant Technologies Pvt Ltd., Chennai: June 2005-December 2006
ReadyTestGo Pvt Ltd., Chennai: December 2003-May 2005
Nandisevaa Consulting Group, Bangalore: April 2003-November 2003
Career Precise
Understands Customer Business Priorities, IT vision and Plans
Possess good knowledge of Engagement Models and its operations
Experienced in New Account Setup activities
Good at identifying the Testing Effort by analyzing the Project Requirements and Scope
Estimated Cost / Budget for the Testing Effort based on the Engagement Model
Obtained Approvals / Negotiated ongoing purpose and deliverables of the test effort
Interviewed and Staffed Employees and Contractors with appropriate skills
Communicated Client and Organization’s goals and objectives to testing team
Managed SOW, SLA, Resource Mapping and Billability
Taken care of On-Boarding and Off-Boarding Formalities
Coordinated with relevant Asset teams for allocation of User IDs, Access to ODCs, Allocation of Work Stations, Machines, System ID Creations, Privilege Creations, Access Privileges, Licenses, Tools and other requirements.
Developed MPP and scheduled/rescheduled test activities
Developed Test Plan and formulated Test Strategies
Interacted with relevant stakeholders in project teams to review/analyze requirements, identification of risks and testing scope
Managed Day to Day Activities, continuously monitored and mentored test team members
Provided domain and technical assistance to testing team
Ensured adherence to Service Level Agreements and Compliance Parameters
Implemented Static Testing and Lean testing process in my projects
Introduced Implementation Testing against Release Notes using Automation so as to ensure that Deployment has been successfully done in QAT Environments
Kept track of the new / updated requirements and ensured Configuration Control and Version Control is in place
Documented, implemented, monitored and enforced all processes for testing as per standards defined by the organization.
Actively participated in walk-through, inspection, review and user group meetings for quality assurance
Assessed the progress and effectiveness of the test efforts
Delivered multiple projects from Concept to Production
Performed Root Cause Analysis after every test completion and created Lessons Learnt from the same
Promoted Best Practices, tool development, reuse and innovations
Drove Internal and External Audits at an Account Level
Implemented Quality Processes like Defect Prevention Techniques [ Ishikawa diagram / FishBone Diagram ]
Created Program Reports, Mile Stone Reports, Metric Reports and Statistical Process Control Charts
Created Ongoing Capital Assessments, Concept Initiation and Feasibility Analysis for Intake Projects
Forecasted futuristic demands and maintained a view of future requirements for test capability rollout
Performed Qualitative / Quantitative Risk Analysis artifacts and created Risk Responses
Demonstrated Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization
Served as the Authority responsible for overall quality of deliverables across all parameters, functional and non-functional
Proven excellence in Client Management Relationships and won Customer Delight Award
Coordinated testing efforts across Development, Environment, UAT Team and Customer delivery teams
Escalated to multiple hierarchies as required
Ensured the timely delivery of testing milestones as committed
Organized the status meetings and sent the daily / weekly status reports and actionized on the action items
Worked closely and communicated status with global project teams and cross-functional teams on a timely basis ensuring timelines are met and dependencies are resolved
Managed Appraisals / Performance Management using Smart Objectives
Managed Vendor Relationships, performance management and Invoicing Vendor Resources
Projects worked
Project #17: T-Mobile Outsourcing Deal
Domain: Telecom
Client: T-Mobile US
Duration: February 2013 – Till Date
Role Played: Test Manager
Description: Objective of the project is to implement a solution for Web, Telesales and CRM streams that support project objectives, is non-disruptive to the business and is scheduled or structured in such a way that business benefit is realized early in the process and cost is minimized.
Project #16: Constitution Pay People
Domain: HealthCare
Client: Johnson and Johnson
Duration: September 2012 – January 2013
Role Played: Test Lead for a team of 4
Description: Objective of the Constitution Pay People Project is to integrate EES and ETH data and send it across to downstream systems.
Project #15: CRT Synygy Program
Domain: HealthCare
Client: Johnson and Johnson
Duration: August 2011 – August 2012
Role Played: Test Lead for a team of 3
Description: Projects such as Order-to-Cash, LYNX, Commercial Contract Improvement (CCI), and Crossroads was established to replace cross-functional applications and ultimately retire legacy ERP systems (PRMS, Chess, SAP & JDE) across the DePuy franchise. Once completed there still remained a handful of applications that were left behind on the legacy ERP systems such as royalties, commissions, and territory alignment. These applications are referred to as ERP Orphans and was in a need to be repositioned to another platform in order to retire the legacy ERP systems. Objective of the Commissions,Royalties & Territory Alignment (CRT) project for DePuy is to centralize applications for each Operating Company and distribute to various applications within and across the franchise.
Project #14: Enterprise Application Integration
Domain: Retail
Client: Tesco
Duration: June 2010 – July 2011
Role Played: Test Manager / Test Lead for a team of 9
Description: Enterprise Application Integration project involves Integrated Systems involving Source Layer, Integration Layer and Destination Layer.
Project #13: Real Time Sales
Domain: Retail
Client: Tesco
Duration: June 2010 – July 2011
Role Played: Test Manager / Test Lead for a team of 5
Description: Real Time Sales ( RTS ) is a solution to process sales and non sales data from POS to Downstream applications. Different versions of RTS have been built to achieve the same.
Project #12: 2009 STMPartners Improvements Project
Domain: Banking and Financial Services [Investment Banking -> Mergers and Acquisitions ]
Client: SunTrust Banks, US
Duration: November 2009 – June 2010
Role Played: Test Lead for a Team of 32
Description: STMP project focuses on creating loans through the STMPartners application ensuring that the loan processing flow (Register, Lock, Credit Order, AUS, Full loan submission) is successful. It has been deployed for all channels like Broker, Correspondent and Retail.
Project #11: UTAH Connection Reporting Project
Domain: Banking and Financial Services
Client: SunTrust Banks, US
Duration: May 2009 – October 2009
Role Played: Test Lead for a Team of 6
Description: The Reporting solution covers all SunTrust Debit Cards: Utah and non-Utah. The Utah cards were the new co-branded debit cards that are being launched along with Delta. These cards accumulate Delta Sky miles for all signatures spend using these debit cards. The non- Utah debit cards include all other debit cards that are offered and sold by SunTrust in the market. The canned reports are divided across two major categories – Acquisition Reports and Usage Reports. These canned reports provide users an ability to analyze trends in terms of market size, usage patterns, client acquisition, attrition, profitability, etc
Project #10: Case System Inventory
Domain: Banking and Financial Services
Client: SunTrust Banks, US
Duration: December 2007 – April 2009
Role Played: Test Lead for a Team of 4
Description: Case System Inventory Hot Files represent the utilization of historic case management data as reference for determining whether to investigate suspicious activity that is detected within and among the various detection groups. Such functionality would also benefit other applications (Platform & Teller or other client facing solutions) as a means of detecting identified fraudsters and preventing them from opening up accounts.
Project #9: Mobile Banking
Domain: Banking and Financial Services [ Commercial Banking -> Retail Banking -> Mobile Banking ]
Client: SunTrust Banks, US
Duration: July 2007 – November 2007
Role Played: Test Lead for a Team of 5
Description: Mobile banking project provides a new channel for Consumer clients to view account information for Checking, Savings, and Money Market accounts (and Credit Card accounts post-initial launch), move money between SunTrust DDA (checking, savings, and money-market) accounts, and perform bill payment functionality. Mobile Banking delivers the following functionalities: Account Balances, Mobile Banking enrollment via Online Banking, Account Transaction History, Transfers (SunTrust to SunTrust accounts), Bill Pay and Presentment of basic e-Bill info, Secure Messaging – inbox only Offline Operating Capability, Full Customer Support & Training.
Project #8: Commercial Loan Origination
Domain: Banking and Financial Services [Commercial Banking -> Mortgage -> Commercial Lending Process ]
Client: SunTrust Banks, US
Duration: May 2007 – June 2007
Role Played: Test Lead / Acting Manager for a Team of 2
Description: The objective of this project is to deploy a new system for the Commercial Lending process. The existing CMP (Credit Monitoring Package) system would be replaced by a new Loan Origination system referred to as CLO (Commercial Loan Origination). CLO would provide the following advantages over CMP: Provides data integration across the Commercial Lending process, Provides consistency in the process, Creates efficiencies in the existing process, Leverages the integration capabilities with COMPASS (Sun Trust’s Loan accounting system).
Project #7: Banking Partnership (CITISBCE)
Domain: Banking and Financial Services
Client: Citibank, US
Duration: January 2007 – April 2007
Role Played: Test Lead / Acting Manager for a Team of 8
Description: Banking Partnership primarily deals with linkage of Smith Barney Brokerage Account and Citibank Citigold Checking Account, thus providing the ability to open, link and service a Citibank checking account to his/her clients, providing client the ability to transfer funds between linked accounts and view his/her balance of linked accounts. The main business driver is to bring current and future Smith Barney client’s external checking account(s) under the Citigroup umbrella.
Project #6: Risk Based Client Due Diligence [Using Scrum Methodology]
Domain: Banking and Financial Services [Commercial Banking -> Retail Banking -> Risk Management]
Client: Key Bank, US
Duration: January 2006 – December 2006
Role Played: Test Lead for a Team of 4
Description: RBCDD, a risk-based client identification program, will establish thresholds and criteria for identifying accounts and relationships that pose greater than normal risk to the organization. The system is developed to enforce Transaction Monitoring and perform enhanced due diligence. This will help to identify, screen and manage the Bank’s new and existing clients and to identify those that present a higher risk for money laundering and terrorist financing.
Project #5: EBPP/EIPP
Domain: Banking and Financial Services [Commercial Banking -> Treasury Services -> Cash Management -> Payables [EIPP/EBPP]]
Client: JPMC Bank, US
Duration: June 2005 – December 2005
Role Played: Test Lead for a Team of 2
Description: JPMorgan’s Electronic Invoicing Presentment and Payment solution (EIPP) provide Customers with a robust and fully integrated Internet-based Invoicing and Online payment solution. EIPP will allow Buyers to view invoices online, dispute invoice in total and dispute line-item detail, initiate future-date ACH payments and export invoice or payment information into their A/P system or other application for storage and analysis. Sellers and their Buyers will be provided with, safe / secure / reliable website access, online dispute management and payment, to support Sellers ability to achieve an efficient and accurate cash application. In addition Buyers will receive email notifications of new invoice availability.
Project #4: IP Database
Client: Microsoft, US
Duration: February 2005 – May 2005
Role Played: Tester
Description: The IP Database application (IPDB) is used to manage IP Addresses that are owned by or allocated to Microsoft throughout the world. It prevents improper IP address assignment while improving address utilization.
Project #3: Intelliview Client
Domain: Business Intelligence
Client: Synaptris Decisions, Chennai
Duration: December 2003 – January 2005
Role Played: Test Lead for a Team of 2
Description: IntelliVIEW Client is a report-analyzing component of IntelliVIEW. This is used by line of business managers to view and analyze real – time data. Users can view and print highly formatted reports. Users can use the spreadsheet like interface to do drill down analysis, create charts and export reports to multiple formats.
Project #2: Intelliview Designer
Domain: Business Intelligence
Client: Synaptris Decisions, Chennai
Duration: December 2003 – January 2005
Role Played: Test Lead for a Team of 4
Description: IntelliVIEW Designer is an interactive report writer that allows developers to design interactive reports (grid reports and free-form reports including cross-tabs, charts, columnar, summary, sub reports) with ease and integrate reporting into all applications ( including Java, .NET and Client-server applications) using a ‘single-click’ publish mechanism.
Project #1: HRD Pack
Domain: Human Resources
Client: Xylem Syscore (P) Ltd., Hyderabad
Duration: April 2003 – November 2003
Role Played: Tester
Description: HRD Pack was deployed to provide details of Office Administration and Payroll Transaction of the firm. Office Module includes Vacancies, Test, and Interview Details of candidates. Payroll Module includes Attendance, Gate Pass, Leaves, Loans, Salary and all information of the employees.
Awards and Recognition
Capgemini:
Nominated for “Partner of the Month – February 2016” Award
Received Multiple Appreciations on all the Projects worked
Awarded “Customer Delight Award” for February 2014
Nominated for “Project Star Award” in CapGemini for 1st quarter in 2012.
Tesco:
Successfully completed Tesco Leadership Academy Program.
Infosys:
“Employee of the Quarter” was awarded to me during 2nd Quarter of 2009 by SunTrust.
“SunTrust CIO Award” for Top Testing Project was awarded to the team handled by me for “UTAH Connection Reporting Project”
“Infosys RnR Award” for Best Testing Team was awarded to the team handled by me for “UTAH Connection Reporting Project”
First Offshore Team Member in the history of SunTrust to be nominated by a Client Test Manager for 2009 August Month’s Golden Gumby Award.
“Golden Gumby” was awarded to the team handled for “Case System Inventory” Project.
Has been listed as an Expert in Infosys Data warehousing Experts Group.
Initiatives Undertaken
Project Level Initiatives: People Enablement Initiative, Productivity Improvisation Initiative and Process Strengthening Initiative
Account Level Initiatives: OEI Initiative, Domain Talkies Initiative, i-BP@360 Degrees Initiative
Unit Level Initiatives: Supported Pre-sales team with multiple proposals for testing, Case Study Creations, Capital Estimate Assessments and Feasibility Analysis, Knowledge Management, Account Setup activities.
Involved in POCs and also assessed automation tools in response to business and customer demands
Organization Level Initiatives: WoW Initiative and Interview Panelist, CapAtlantaCares Event
Key Recognitions for Year 2016 from Business StakeHolders:
In the Words of Adrian Gonzalez,
I am writing to convey my extremely favorable opinion on the work Karthick Sivappan (SK) performed as the test lead on the Smart Credit Project. In my role as the owning technical manager and CS TDM, I worked closely with him and firmly believe that without his knowledge, persistence, and dedication we would not have delivered the project within the very tight timeframe. SK displayed a strong understanding of TMO’s system processes and their corresponding system and data flows. He worked doggedly and efficiently to bring the right people together to understand defects, identify root causes, and bring closure to complex issues. Almost immediately after concluding all meetings he sent out a concise summary containing next steps and a timeline. Finally, his ability to present a calm and confident demeanor during stressful project periods instilled confidence in the full team, including myself. All these characteristics provided him with a very high degree of credibility with the project team, including the business. SK proved a vital asset to the project and I welcome the opportunity to work with him again.
Your test management effort was OUTSTANDING - I do not believe that Smart Credit would have met the June-11 deadline without your persistence and diligence.
In the Words of Milton Reilly,
I just wanted to let you know how awesome SK is! I have worked with him over the last few releases for Smart Credit and his updates and communication have been stellar. I also have witnessed him driving troubleshooting and finding ways to solve difficult problems.Not only did he start great, but he has improved with every release. I hope to work with him more in the future.
In the Words of Dixit Bhooshan,
I am writing to let you know that I really appreciate the work that Karthick has put in on the Malbec MVP project as an Overall test lead. I believe Karthick was put in this position of an Overall test lead at a very late stage in the project lifecycle and I must say, I am impressed by the way he has quickly been able to get a grasp of the various components of this projects. He has been working extremely hard putting in easily over 12hrs of work days for the past few weeks. He is constantly on top of issues on this project and gets things sorted out with a very short turnaround time. Sincerely admire the effort he and the rest of the team are putting on this project.
In the Words of Manivasagam Sundar,
I just wanted to send out a quick recognition for Karthick for his effort in the ‘EIP for Accessories’ project. He has been a great EQM partner & an incredible onsite PTL for this project’s 07/30 release. He was always on top of EQM related tasks, very proactive and had gone beyond his responsibilities to do everything needed for the project to stay on track, especially when there were environment hiccups and/or critical defects. I have heard from all levels of the project team including several key stakeholders of how appreciative they are of Karthick’s effort/commitment to help the project hitting ‘Test Complete’ milestone. He has truly been a great asset to this project and I am glad for the opportunity I got to work with him on this project.
Karthick,
Thanks for all the hard work you’ve done on this project and for your continued partnership. I hope we get to work together in many more projects down the road…!
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