Charles Gordon Cameron

*** ********* ***.

Hartford, CT 06112

860-***-****, acxk3b@r.postjobfree.com

Google Voice 203-***-****

SUMMARY / QUALIFICATIONS

* *****’ experience at both large and small company settings, including MSP experience

Thorough understanding of MS Exchange 2003/7/10, Server 2003/8/12, Windows XP/7, AD, backup technologies, ticketing systems, imaging, Office 2003/2007/2010, network printing and BES

Proficient in MS Windows OS software setup, security and networking; MS Windows XP certified

Able to change out and set up computer hardware; knowledge of recent computer innovations

Excellent sales and interpersonal skills; record of excellent customer service

KEY SKILLS

Windows Server 2003/2008/2012/XP administration including Active Directory, BES, VMWare Desktop, Hyper-V, NTFS permissions and shares in large and small corporate environments

Four years combined experience in large and small company help desk settings and remote/phone support

Exchange 2003/2007 administration

Software installation, configuration and troubleshooting including MS Office, Adobe, Symantec antivirus, etc.

Virus and spyware removal

Proficient in backup technologies including Symantec Backup Exec, Sonicwall, Datto and remote solutions including Iron Mountain

Excellent knowledge of remote access software (RDP, VNC, DameWare, Communicator)

Excellent knowledge of TCP/IP, DNS, DHCP and network printing

Strong knowledge of hardware installation, troubleshooting and configuration.

EXPERIENCE

12/2015 – Present

Salvation Army

Volunteer Work

Assisted in accounts payable and collation of retail store daily sales reports

Created SOP documents for procedures at Salvation Army ARC

Provided security and monitoring of Salvation Army residence

Served as a critical link in warehouse operations

5/2014 – 8/2014 GE Asset Management

Desktop Support

Lead support representative responsible for new hire hardware and software

Extensive experience with Ghost imaging for backups and new PCs.

Supported trading systems including Bloomberg and multiple monitor setups.

Setup and configuration of thin clients

Imaging of IBM Blade systems

Configuration of RSA secure technology

10/2013 – 12/2013 US Computer Connection

Network Technician

Desktop support and on-site technician

Performed maintenance and upgrades for clients including medical offices.

oMonitored backups, replaced equipment and configured new users

Gained experience with Windows Server 2012

Used Connectwise to create, manage and resolve customer trouble tickets originating from email, phone and automated sources

Set up and monitored customer backups using Zenith BDR and Datto devices

Interfaced with manufacturers when necessary to resolve technical issues.

3/11 – 4/12 Independent Contractor for IBM at CNA Insurance

Level II Desktop Support

Experienced LAN administrator for sites up to 500 users

Performed troubleshooting over the phone, at client deskside and with the aid of remote technologies such as RDP, Communicator and RealVNC.

Skilled in Remedy incident ticket and inventory management systems

Knowledge of PeopleSoft supply chain management

Familiar with desktop reimaging

Strong knowledge of computer desktops in large and small corporate environments

Excellent troubleshooting skills on Office 2003 and good familiarity with Office 2007 and 2010

6/10 – 3/11 Independent Contractor; Performed various contract work at numerous area companies.

9/16/2005 – May 2010 ComputerSuperCenter/Lighthouse Technology Partners, Greenwich, CT

Help Desk Analyst

Assisted clients with routine issues, including desktop applications, email and spyware removal

Performed maintenance on client servers and desktops, including adding users, setting permissions, creating mailboxes.

Monitored server systems for unanticipated problems

Set up and maintained server backup systems and restored client data as needed from Veritas Backup Exec, shadow copies and Sonicwall platforms.

Strong familiarity with Active Directory on MS Server 2003 and 2008 platforms.

Knowledge of MS Exchange Server 2003 and 2007 and Active Directory

Familiarity with BES and Blackberry handhelds, Symantec Endpoint Protection and Citrix.

Knowledge of virus and email filters: MS Exchange Hosted Services, MessageLabs and Netgear Prosecure.

Strong networking skills: Ethernet, TCP/IP, Wireless, VPN, and connectivity troubleshooting.

Performed troubleshooting over the phone, at client deskside and with the aid of remote technologies such as RealVNC

Computer repair technician

Diagnosed and repaired laptops and desktops, including laptop screen, motherboard and hard drive replacement and desktop motherboard and hard drive replacement.

Virus/spyware removal and data transfer

EDUCATION

UNIVERSITY OF MASSACHUSETTS

B.S. Chemistry, June 1989

PENNSYLVANIA STATE UNIVERSITY

PhD Chemistry, December 1994

MCP Windows XP certified

Contact this candidate