Active Directory Software
Resume:
MICHELLE MITCHELL
Houston, Texas *****
*****************@*****.***
SUMMARY Experienced Help Desk Representative/Database Assistant with abilities in troubleshooting and problem resolution for computer users within major network environments by maintaining a professional level of quality assurance.
EXPERIENCE Houston, TX
Enbridge Energy - Technical Helpdesk Analyst (5/2007 – 12/2014)
Supported up to 20k users on Windows 7, XP, 2000 and NT systems, including software and hardware replacement/repair/upgrade.
Troubleshooting MS Office 2010 software issues.
Supporting Mainframe Application users including adding accounts, modifying permissions and troubleshooting application issues.
Responsible for configuration, addition and correcting technical issues for Citrix Interface.
Kept track of issues and resolutions with Remedy and Vantage (Ticketing system)
Maintaining Imaging systems (Kofax Software - MS Imaging - Wide range of hardware/software support).
Assisting with adding/removing accounts via Exchange.
Configuration of Outlook Email accounts for archive and 30day email deletion.
Administered Active Directory accounts/GAL updates.
Assisting end users with VPN issues as well as remote desktop support.
Providing support for Blackberry users and IPhone.
Supporting users in Oracle Financials and IExpense, including password resets, troubleshooting/installing JInitiator issues, assisting with permissions, check printing and moving requisitions.
Resolving or escalating user issues received via phone calls or emails, ensuring the end user is kept informed on progress.
Tracking network/power outages on the system and sending out notifications as well as tracking system-wide application issues.
Responsible for training new employees, contractors and interns
Daily support duties include troubleshooting and support of hardware and software, virus scans, backups and new installs
Windows base environment that includes Microsoft Outlook and instant messages and VPN and remote support.
Getronics – (11/2003 – 6/2006)
Operating System and Software Applications:
Win 98, 2000, XP, Novell, MS Office 2003, Outlook 2003, Netscape,
Internet Explorer, Lotus Notes, Symantec, FTP, VNC, Active Directory, Vantive,
SAP, Adobe, Ipass Connect Exchange, Securemote, and VPN.
Ondeco Nalco Energy - Contracted through CNF Consulting Services (4/2003 to 9/2003), Operating System and Software Applications:
Win 98, Win 2000, Novell, Ghost, Wininstall, and WinZip for migration rollout.
Exxon Mobil Upstream Technical Department - Contracted through SDC Computer Services (10/2000 to 8/2001), Operating System and Software Applications:
Win98, NT 4.0, Intranet via Citrix, FTP, Lotus Notes e-mail and database.
American Oncology Resources (3/1999 to 9/1999) - Contracted through Temp Finance Operating System and Software Applications:
BANYAN Vines Network, NT 4.0, Win95, Clientele for Windows, Winterm Clinic applications, and MS Office Products.
Conoco – Contracted through M.I. Systems Agency (10/1997 to 9/1998), Operating System and Software Applications:
Microsoft Access database for the roll out of Windows 95 and NT 4.0.
Amoco - Contracted through M.I. Systems Agency (11/1994 to 9/1997), Operating System and Software Applications:
Microsoft Windows 3.1/95, Word, Excel, PowerPoint, Explorer, and Outlook.
EDUCATION Houston Community College Houston, TX
Major: Networking & Telecommunications
Prairie View A & M University Prairie View, TX
General Studies & Computer Science
COMPUTERS/ Microsoft Windows 8 and 7 / 2000 / XP and NT 4.0; Novell
SOFTWARE Microsoft Office Suite, Exchange, Outlook, Internet Explorer, Chrome, Firefox
MS Office Communicator, Lotus Notes, Adobe Acrobat, VNC, VPN, SAP,
Vantive, Remedy, Service One, Access Management, Oracle Iexpense,
PeopleSoft, Livelink, Active Directory
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