Customer Service Manager

Puspabati Das

Mobile: +91-901*******,965-***-****

E-Mail: ************@*****.***

Seeking middle level assignments in Aviation,Hospitality,Customer Relationship Management /client co-ordinator /Customer support/Human Resources with a growth & management oriented

organization.

 Am passionate about customer service and having excellent interpersonal skills.

 Confident and experienced in dealing with difficult situations.

 I spent 4yrs of my experience in CUSTOMER SERVICE.

 I got so many AWARDS because of HIGHER CUSTOMER SATISFICATION quality.

 My awards and promotions determine my dedication towards customer service.

 I do believe high growth in business with higher level of customer satisfaction.

PROFESSIONAL SYNOPSIS

 A dynamic professional with 7 years of rich experience as Executive Assistant to the CEO/MD, Senior HR Recruiter, customer service manager IMMIGRATION,RECRUITMENT,TELECOM,Marketing, Advertisement, Client Relationship Management & Team Management.

 Expertise in managing the overall BRANCH with key focus on business growth and profitability by ensuring optimal utilization of resources.

 Possesses excellent Customer Service quality.

 Adept in generating high income levels and achieving high satisfaction levels.

ORGANISATIONAL EXPERIENCE

Tenure Company Name Designation

SEP 12-APR 16 NEST GLOBAL CORPORATION MANAGER Operations,Recruiting

MANAGER& EA

(Executive Assistant to the CEO)

JUL 11-FEB 12 Tata Business Support Services, Customer service executive

HYDERABAD

DEC 09-NOV 11 160by2 & Custom Service Manager

SmsCountry Hyderabad

SEP 07 FEB 09 MOTOROLA REDINGTON INDIA Customer Care Executive

PVT.LTD, Cuttack,Orissa

KEY DELIVERABLES

My Experience as a HR Manager&Head of Administration at Nest Global:-

Efficient running of the office in absence of MD/CEO

Self correspondence (drafting mails on behalf of the CEO/Managing Director), Attending the day to day correspondence in the office

Managing the schedule, Coordination with head of dept and clients

Highly conversant in planning and managing work schedules I am able to perform related tasks effectively; greeting employees, conducting room for presentations,

Training junior and new staff, coordinating with all departments and instructing them about company's latest every happening.

Customer Service Management AT 160BY2:

My work was as Customer Service Manager which is a business strategy that includes acquiring, storing, evaluating and distributing knowledge about the customer to the various contact points m our organization in order to:

CTOMMUNICATE,UNDERSTAND,ANTICIPATE& MANAGE THEIR NEEDS. Lastly solve their queries/problems through PHONE CALLS (BOTH OUTBOUND & INBOUD PROCESS),EMAILS,CHAT with 100% customer satisfaction according to exceed our customer's expectations.

My work towards Revenues & Business Development AT MOTOROLA REDINGTON:

 I always used to give clear, relevant information, answer question and acknowledge statements Identifying new streams for revenue growth and developing Customer relationship plans to build consumer preference.

 Maintaining customers feedback & periodically submitting the reports to H.O. for decision-making purposes.

Team Management

 My aim is to Creating and inspiring a dynamic environment that fosters development opportunities and motivates high customer resolving performance amongst team members.

MY JOB CAREER ACHIEVEMENTS

(Note:-I can produce all printout documents for Every Award, Appreciations & Salary Hike what I have mentioned below)

At 160by & SMSCOUNTRY PVT. Limited

 I Got APPRECIATIONS MAIL & AWARD FROM Mr. Satya kalyan Yerramsetti CEO,FOUNDER OF 160BY2 & SMSCOUNTRY,on 19th May 2011 as BEST CUSTOMER SATISFICATION

 Got appreciations from my BDM for convincing the client and bringing a BIG deal for company.i.e on 27th Dec 2010

 Got 2- appreciations from my Company Employee with helping & providing a BIG Referral clients and for managing the whole team.

Appreciations mail on Dt-4th jun 2011 & on 17th may 2011

 Got 2 times salary hike within 6 MONTHS .(1st hike on 26th nov 2010 & 2nd hike on 28th jun 2011)

 Got DOUBLE SALARY in the month of MARCH 2011 for giving HIGHEST CUSTOMER SATISFACTION.(Ex-March salary slip)

At MTOROLA REDINGTON INDIA PVT LTD

 Got promotion from Lavel 1 to Level 2

QUALIFICATIONS

2012 Bcom from EIILM University

2005 12th Science from N.C College,Jajpur Town-ORISSA under Utkal University,Orissa

**(In my intermediate I awarded as BEST CHAMPION in 2003 & also got the award as BEST ALL ROUNDER in 2004)

IT SKILLS Windows, MS Office, Internet Applications with Computer Diploma certificate & KEYWORD TYPING SPEED=30 WPM,

PERSONAL DETAILS

Date Of Birth : 1st July 1986

Height : 153 cm

Religion : HINDU

Martial status : Un-married

Current&Permanent address : Mira road,Mumbai-401107

Languages Known : English,Hindi,Oriya,Telugu

My Attitude towards life : Never give up !

My Strength : Am Well Presented with Having Presence of Mind, Sense of Humour

and loyality and tackling critical situation.

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