Customer Service Computer Science

MICHAEL TIRADO

**** * **** ** *** **, Belleville, IL, 62221

618-***-****• *******.*.******@*****.***

Objective: IT Helpdesk Technician

Summary of Qualifications:

Proficient in configure, troubleshooting, and optimizing Desktop and Laptop components including hardware, software, printers, operation systems.

Proficient in the Windows XP and Windows 7 family of operating systems along with routine maintenance of the operating systems.

Perform Backups for all files for various computer systems.

Perform maintenance of the network, including check-ups on Routers and Cable Modems.

Develop solutions using SQL/Oracle server rational database managing systems.

Develop programs using JavaScript, C++, C#, and Visual Basic Programming Languages

EDUCATION:

Southwestern Illinois College 2009-2012

Associate of Computer Science, Software Development

Southwestern Illinois College 2005-2009

Associate of Art

Skills learned at Southwestern Illinois College: Introduction to programming, introduction to C#, introduction to C++, Introduction to Java, Introduction to Access, introduction to SQL, introduction to networking.

Calc Institute of Technology

2011 through 2012

Skills learned at Calc: Institute of technology: introduction to networking and security, Hands on pc installation, training for A+ Certification program

IT Technician at Confluence Academy Feburary 2016- April 2016:

- Assisting in computer repairs for laptops and desktops using the ticketing system Spiceworks and hands on customer service/tech work from small problems, re-imaging laptops, setting up WiFi connections, and assisting both student and staff computers for 3 school locations.

Casual Mail Handler at the United States Postal Service November 2014- January 2015:

-Assisted in moving letters, Magazines, and Packages within the Distribution center to prepare to be loaded onto trucks and sent over to smaller post offices, Airports, or other Distribution centers across the country. Job also entails to loading letters, Magazines, and Parcels into the low cost machines to be processed and move to a lane to be sorted and ready for processed by other mail handlers.

Freelance work as a Helpdesk Technician July 2012- November 2014:

-Assisted in Help Desk procedures with family and friends with much of their computer problems. Installed Software (example: Installing Virus Protection, Installing Microsoft Office, and Installing Updates for various programs), Installed Hardware (Example: Installing Memory Cards, Hard Drives, Graphics Processing Units, Cooling Fans, And Motherboards), Troubleshooting Printers, Troubleshooting the Private network in the Households (Example: Routers and Cable Modems). Using all the tools provided of a Help Desk Technician. All problems are handled either face to face with the cilent, On the phone in voice or through a voice over IP program like Skype.

CERTIFICATION:A+ certified on 4-23-2015 and valid until 2019: Certified for practical computer repair including the installation and repair of hard drives, modems, network cards, cpus, software, ETC.

Network + certified on 4-23-2015 and valid until 2019: certified for Network support including network hardware, connections, software, LANs, and WANs.

Reference Numbers:

Harold Woods – IT Analyst for the United States Postal Service: 618-***-****

Mitchell Flatt – English as a Secondary Language Teacher in South Korea: 1-416-***-****

Tim Brown – Department Coordinator of Computer Science at Southwestern IL College: 618-***-****

Grant Swan - Instructor at Calc Institute of technology: 618-***-****

Corey Miller- Mail Handler Supervisor at United States Postal Service: 618-***-****

Mavis Harvey - Mail Handler Supervisor at United States Postal Service: 314-***-****

Joe Childs- Supervisor of Floor 1 Tour 3 at United States Postal Service: 314-***-****

Willie Riley- Supervisor of Ground Floor Tour 3 at United States Postal Service: 314-***-****

Dale Sullens- IT Technician Head Supervisor at Confluence Academy: 636-***-****

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