Customer Service Sales

Ed Paul P. Fabre

Tubo Kaliwa, Patiis, Malanday, San Mateo, Rizal

C: (093*-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Qualified Product Trainer seeking position with dependable firm where I can boost my career and aid in growth of company. Flexible Trainer, driven to design and develop new training programs and modify existing curricula to meet the needs of participants. Outgoing and dynamically positive Trainer with 4 years of experience. Skilled in delivering key points of information to a diverse group of people. Trainer who helps participants obtain the knowledge and skills they need to thrive in a fast-paced setting. Develops interpersonal skills while offering a complete and thorough lesson plan.

SKILLS

6 years of experience in call center environment

Successfully launched multiple line of businesses in a span of 3 years.

Sent to different sites to support and launch new line of businesses.

Amenable to work on a shifting schedule and during declared holidays.

Excellent communication skills both written and verbal

Goal-oriented and has a positive outlook

Strong record of cross-organizational relationship building

Adaptability and ability to work under pressure

High level of computer literacy, Strong Excel and Word skills

With high attention to detail and a self-starter

Strong analytical skills and process orientation

Experience supporting multiple channels (voice, email, chat, and/or social media)

Possess a high energy, positive attitude. Focused on building relationships with our customers and co-workers across borders

Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision

Training proposals

Intuitive people management skills

To 4 years as a Language and Product Instructor

Proficient in creating and maintaining schedules

Creative instruction styles and techniques.

WORK HISTORY

XTREME CALL CENTER

Online Sales Agent/Chat Support Diliman QC January 2010 to December 2010

Started as a Chats Sales Agent. Produced good numbers in terms of score card focusing on number of sales. Got promoted as an SME and coached new agents, taught them different selling techniques.

CONVERGYS PHILIPPINES

Customer Service Representative Diliman QC October 2011-November 2012

Was groomed to be an SME handling mini teams. Coaching agents to better developed themselves and effectively deliver good customer service.

THE RESULTS COMPANIES

Product and Language Trainer Cainta, Rizal July 2013 – Present

Created different materials to better deliver learning to existing agents. Was sent to different sites and successfully launched multiple LOBs. Handled multiple line of businesses from care, sales to technical level 1 and 2. Was tasked to handle Nesting Coaches to better deliver and to foresee training needs.

EDUCATION

BACHELOR OF ARTS Broadcast Communication

Polytechnic University of the Philippines

Sta. Mesa Manila 2010

San Mateo National High School

Guitnangbayan, San Mateo Rizal

Character Reference

Rhonald Franco

Supervisor

Mobile: 639*********

Sam A. Magdael

Global Trainer

Mobile: 639*********

Brandon Marzo

Training Professional

Mobile: 639*********

Contact this candidate