Engineer Support

RESUME

Cisco ID:- ********

Name : Akash Surendra Gaikwad

Address : Kshitij 15/4b kalp taru colony behind kakade Plaza Karvenagar Pune-411052

Mobile No : +91-992*******

E-mail ID : ****************@**********.***

D.O.B : 20th Sept 1991

PAN :- ATOPG7117P

CAREER OBJECTIVE

With 2.9+ year of experience, seeking an opportunity to associate myself with professionally driven organization in a techno functional role and put my capabilities and qualifications to be an asset to the organization and enhance my skills.

CAREER SNAPSHOT

Currently Associated with Tikona Digital Network Pvt. Ltd, Pune as a Network Support Engineer (Network monitoring, Network Planning and Operation & Maintenance).

Above 2.9 Year of experience of Wi-Fi / Wireless Network Planning, Monitoring & Client site experience.

Comprehensive knowledge of wireless networking systems and protocols.

Co-ordination & online technical support to onsite Engineers (Service Assurance/Service Delivery/ Retention Engineers) for resolving issues

Knowledge of IP, RF Network.

WORKING EXPERIENCE

1.IMPACT INFOTECH

Designation

Network Support Engineer

Platform

Core Networking, Wireless Networking

Duration

July 2013 to Nov 2014

COMPANY

Impact Infotech

2.TIKONA DIGITAL NETWORKS PVT.LTD.

Designation

Network Support Engineer

Platform

Core Networking, Wireless Networking

Duration

Jan 2015 to till date

TOOLS USED

SN

NMS tools

Use

1

Zone Director (Ruckus Wireless)

Monitoring & configuration of Wireless Access Points

2

Flex Master (Ruckus Wireless)

Monitoring All ZD, Access Points

3

Inventum

Authentication & Security Purpose & Utilization details

4

Ookla

Remote B/W testing

5

DCS Portal

For IP allocation tracking

SN

Trouble Ticket Tools

Use

1

Siebel CRM

Trouble Ticket Tools

DEVICES WORKED

Real-time systems switch & Mrotek switch:- RTS & Mrotek switch is use all PBN/SBN/TBN site. Terminated all Access Point on this switch. (Primary /Secondary/Third Backhaul Node.)

Ubiquity Radio (Power station 5):- Use for Point to Point Radio Link & for all PBN/SBN/TDN site.

Ruckus Wireless (AP-Access Point):- Used for broad casting data.

CPE’s (Customer Premises Equipment):- Used as Receiver at client end, worked on CPE's:-

TELENET, GEMETEK, NANO STATION, RUCKUS OD/ID.

RESPONCBILITIES

Handling N.M.S. (Network Monitoring System).

Troubleshooting of Packet drop / Latency issues/Wi-Fi in Access Points & CPE’s.

Network Planning & expansion & monitoring as per new area acquisition.

Monitoring core router performance by telnet them.

Responds to tickets opened by routine alarms and network issues.

Remotely configure Static IP on Wi-Fi Router, DVR.

Makes outbound calls to customers after researching the resolution for the issue reported.

Verbally communicates escalation issues impacting targeted response times to management.

Serves as backup to higher level Techs by responding to inbound customer.

Displays proficiency in the utilization of company systems and diagnostic tools.

AP Site and Customer end visit in case of LOS issue, connectivity issue.

EDUCATIONAL QUALIFICATIONS

Collage/University

Year of Passing

B.COM

PUNE UNIVERSITY (pursue)

2016

H.S.C

K.H.S

2010

S.S.C

S.S.D.S

2008

CERTIFICATIONS

CCNA (Cisco Certified Network Associate) Certified.

ACHIEVEMENTS

Participated in dance shows.

Attended Techno fest, an inter-collegiate technical festival

Participated in inter-Football completion

PERSONAL DETAILS

DOB : 20th Sept, 1991

Languages known : English, Hindi, Marathi

Nationality Indian : Indian

Marital Status : Single

Hobbies : Playing Badminton, Listening Music

Address : Kshitij 15/4b kalpataru colony behind kakade

Plaza Karvenagar, Pune-411052

DECLARATION

I hereby assure you that the above information is true and complete to the best of my knowledge and belief. I know that, if information is found to be false or incorrect, my candidature may be considered as terminated without any notice.

Date: Sincerely,

Place: Pune (Mr. Akash Gaikwad)

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