Customer Service Administrative Assistant

CHRISTINA CUNNINGHAM

*** *. *** **. ******, KS 66436 1-785-***-**** *********.************@*****.***

SUMMARY

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

HIGHLIGHTS

Microsoft Office Proficiency

Excel Spreadsheets

PowerPoint

Social Media & Networks

Certified 10-key

Recordkeeping

Fiscal Budgeting

Financial Statements

Meticulous attention to detail

Self-Directed

Self-Starter

Schedule Management

Deadline-Oriented

Customer Service

Account reconciliation

General Ledger Accounting

Cash-flow report

Income statement

ACCOMPLISHMENTS

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use

Increased office organization by developing more efficient filing system and customer database protocol.

Promoted to Representative Payee after 2 years of employment.

EXPERIENCE

2013-Current

Developmental Services of Jackson County

625 Vermont, Holton, KS 66436

Administrative Assistant/Representative Payee

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Handled all media and public relation inquiries

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Posted open positions on company and social media websites

Organized files, developed spreadsheets, faxed reports and scanned documents.

Received and screened a high volume of internal and external communications, including email and mail.

Updated patient accounts and information on a daily basis.

Scheduled and confirmed appointments for entire management team.

2000-2004

[School]

EDUCATION

2004-2006

Highland Community College

-Studied Business Management

2000-2004

Holton High School

-Received High School diploma

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