Customer Service Sales and administrative work
Resume:
Natasha P O’Hara
Miami, FL. *****
*************@*****.***
Profile
A Bilingual dynamic, versatile food service/waitress professional with extensive expierence, talent, knowledge and skills in food preparation, presentation, hostessing, cashiering-a burgeoning hospitality and culinary management specialist keeping up-to-date with the latest industry trends, menu selection, and customer speciality requests, complimented by a friendly, outgoing and conscientious demeanor, effective communications abilities and adherence to company philosophy of optimal customer service, helps to develop, retain and expand customer/patron base and increase market presence, brand pre- eminence, sales and profit –all transferable and true assests that are a positive return on investment as a high –end hospitality professional.
Skills Set
Computer proficient with MS applications and a variety of data entry systems.
Extensive experience/knowledge of all aspects of customer service, kitchen help, and restaurant operations.
Knowledge and compliance with all health and safety (OSHA) rules and regulations and local media focus on restaurant sanitary conditions ( Safe Serve Certified).
Fluent with diverse groups.
Acute administrative talents and abilities.
Excellent work ethics, telephone etiquette.
Hardworking, self motivated and punctual.
Employment History
Waitress
05/ 2015 -11/2016 PF Changs Bistro Miami, FL.
Explain various dishes on the menu to patrons and make recommendations.
Take orders efficiently and relate to kitchen staff.
Ensure simultaneous preparation of all orders for a single table and serve in professional manner.
Calculate meal costs and add taxes for final bill calculation.
Waitress
O7/2014- 04/2015 Montys Raw Bar Miami FL
Greeted all guests in a professional manner.
Presented menus to patrons, and answered questions about menu items, making recommendation upon requests.
Prepared appetizers, shakes and alcoholic beverages.
Place orders, served meals and beverages, exchange money and used P.O.S system to process transactions and credit cards.
Ensured that all serving areas were fully stocked and cleaned and cleared tables.
Waitress
12/2012-06/2014 Big Pink Miami, FL
Greeted customers /patrons warmly.
Presented menus to patrons and answered questions about menu items, making recommendations upon request.
Took orders from patrons for food or beverages /wrote patrons food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.
Served food or beverages to patrons, and prepared or served speciality dishes at tables as required.
Prepared hot, cold, and mixed drinks for patrons.
Checked with customers to ensure that they are enjoying their meals and took action to correct any problems.
Prepared checks that itemized and totaled meal costs and sales taxes.
Collected payments from customers.
Cleaned tables or counters after patrons finished dinning.
Manager
04/2008- 09/2010 SOHO Pizzeria Miami, FL.
Managed the entire staff of the restaurant and coordinating their work.
Responsible for increasing the business of the restaurant.
Analyzed and plan restaurant sales and organize marketing events and promotional plans accordingly.
Generated detailed daily, monthly, quarterly and yearly reports on business and staff.
Coordinated and managing the entire operation of restaurant by scheduling shifts, provide customer support by resolving
Provide customer support by resolving their complaints about service or food quality
Recruited, trained, and motivated staff.
Education
Completion Date Issuing Institution Location Course Study
2006 Johnson and Wales University Miami, FL 2 YRS. Culinary Arts
2004 Miami Dade College Miami, FL 2YRS. Hospitality
1999 La Salle Miami, Fl 4YRS. Liberal Arts
References available on request
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