Customer Service Sales, Finance

HECTOR GUERRA

**** ****** *** *** *******, CA ***62 213-***-**** *******@******.***

OBJECTIVE

S eeking employment which will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills. EDUCATION

Bachelor of Science, Business Finance

California State University, Los Angeles

June 2016

● Major Finance

● Related course work: Personnel management/Finance, Business management/Finance, Business ethics, Business law, Macro/Microeconomics, Statistics, Marketing, sales and, Advance Microsoft Excel.

SKILLS & ABILITIES

Management

● Developed and implemented new fundraising program for social fraternity, which brought in more than $1,000 for local charity.

● Managed chapter house finances for two years, including collecting dues and paying bills.

Communication

● Presented monthly financial reports to chapter members and quarterly reports to national headquarters.

Leadership

● Served as fraternity Treasury, Business Manager, and Social Chairman

● Named to Delta Sigma Chi Co Ed Fraternity

EXPERIENCE

Server

Frida Mexican Cuisine Nov 2014 to Present

● Maintained detailed knowledge of menu items and ingredients to drive sales.

● Collaborated with the kitchen through POS and verbally to maximize the customer satisfaction.

● Utilized a personal system to organize customers' orders and provide excellent service

● Up-sold wines, liquors, and five course meals with professional appearance and mannerism.

● Utilized organization skills to manage business resources, including time and money

● Consistently exceed sales expectations.

Room Service

Double Tree by Hilton

Feb 2014 to Oct 2014

● Delivered orders to guest and meeting rooms promptly.

● Responded to all guest queries regarding menu items and beverages.

● Processed cash and credit card guest payments.

● Double-checked guest food and beverage orders for accuracy before serving. Server

Campanile Restaurant Jan 2011 to Nov 2013

● Executed daily menu presentation and shared distinguished knowledge of certified Angus prime beef and other gourmet menu items.

● Provided wine presentations and recommendations to a discerning clientele.

● Ensured prompt and courteous attention to customer needs while providing superb overall customer support

Additional Skills

● Microsoft: Advance Excel, Power Point, Outlook, Word

● Excellent Bilingual Skills (English & Spanish)

● Excellent Customer Service Skills

● Type 60 WPM

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