Support Computer Operator
Resume:
Sean Kelly
Rochester, NY *****
*******@***.***
Summary
A Computer Operator who excels at analyzing, prioritizing and completing tasks in a professional manner. I also have experience troubleshooting, repairing and servicing PC and Mac hardware and software for over 20 years.
Objectives
To seek challenging assignments and responsibility, with an opportunity for growth and career advancement and successful achievements.
Employment History
Independent Contractor at Bausch and Lomb, Rochester NY Computer Scheduler Level 2/3, September 2014-July 2016
• Liaison between Level 1 Operations Support and Level 2/3 Scheduling Support
• 24/7 On Call Level 2 Support coverage for Level 1Operations Support
• Instituted training program for all new Level 1 Operations Support candidates
• Responsible for maintaining Level 1 Operation Support during Chennai Flooding Kelly IT Resources at Bausch and Lomb, Rochester, NY Computer Operator/Scheduler, June 2007 – July 2014
• Collaborated with other team members on special projects and events.
• Monitored multiple computer systems with UNIX and iSeries platforms.
• Created, tested, implemented and maintained jobs, job streams and daily schedules.
• Developed system backups via Data Protector.
• Performed system restores from backups.
• Performed first level support to customers.
• Monitored problem and change ticketing system and supplied resolution and implementation.
• Escalated issues to next level support.
CDI at IBM, Rochester, NY
Crisis Manager, September 1998 – June 2007
• Supervised a staff of 8 over 2 shifts.
• Maintained customer SLAs.
• Worked with operators to rectify issues that would arise.
• Performed Monthly IPLs of multiple mainframe systems.
• On call 24/7.
• In charge of cross training of operators.
• Responsible for RCAs and creating resolutions and SOPs. Professional Skills
TWS: Intermediate
JCL: Intermediate
CA7: Intermediate
OPCA: Intermediate
ZEKE: Intermediate
Active Directory: Moderate
Contact this candidate