Software Engineer

Rio S Roy

***** ********* *** *********, ** *****

216-***-****, *******@*****.***

Professional Summary

Motivated recent college graduate with specialized Bachelor’s Degree in Business Information Systems. Over the past three years I’ve gained experience developing and coding web forms as a Software Engineer. Valuable hands on experience using VB.net object oriented programming. Knowledge of all phases of the software development life cycle. Recognized for outstanding customer service and leadership skills. Worked in Customer Service for over 7 years. Knowledge of Customer Services policies, programs and procedures. Exhibit outstanding communication skills, follow through, problem solving, analytical and attention to detail skills. Quick and proficient learner and always looking for opportunities to improve processes by being more efficient, while maintaining quality. Targeting a position in the Information Systems field where I can utilize the skills that I have developed through real world experience and college education. On a daily basis I ensure that all my duties and responsibilities run productively and efficiently.

Competencies Include: Organization skills, Leadership skills, Microsoft Excel, Access, and Word, SQL server, Prioritization skills, Property & Casualty License- TX, Visual Studio, .Net Framework (4.0 / 3.5) ASP.Net, VB.Net, Java, Android Studio, WebForms, SQL queries and procs, and XML

Experience

AmTrust Financial Services, Cleveland, OH

Software Engineer May.2013- Present

Planned, designed and developed complex insurance web forms for commercial lines of business in all US states.

Analyzed existing code, modified, enhanced and debugged system and web forms according to Business Analyst requirements.

Responsible for testing and creating insurance policies and quotes in order to unit test newly implemented insurance products from acquired companies. Add new forms to the system by updating the tables in SQL with the form information.

Review Priority list daily to ensure that important issues are addressed in a timely manner.

Switch between and balance multiple product types and lines of business to assist where needed on a daily basis.

Communicate effectively with non-technical users to identify, analyze and resolve needs.

Fun’l Frenzy INC, Columbus, OH

Event Coordinator Jan. 2011- Sept. 2016

Identify and manage over 40 events in a 6 month operating season.

Create, maintain, and update spreadsheets and calendar with event and contact information as needed.

Acts as the main point of contact establishing and maintain relationships with event holders and vendors

Monitor application process and deadlines to make sure required information is provided on time.

Progressive Casualty Insurance, Mayfield Village, OH

Loss Assignor Associate Sept. 2010-May. 2013

Triage over 500 claims a day across multiple territories, balancing the work load of 800 claims representatives across 5 different business groups, by assigning, reassigning, and transferring claims

Evaluate attributes of incoming claims in order to triage the claim to the appropriate claims representative based upon workload and experience of the claim promptly to meet the call back expectation set for the customers.

Assist Workflow Coordinator in creating or maintaining several spreadsheets.

Delegate location assignment between 5 assignors in as many as 7-9 location assignments in absence of Workflow Coordinators.

Train and Mentor assignors that are onboarding or learning a new function, providing feedback and ongoing peer support.

Created multiple job aids and handouts that are referenced on our SharePoint site.

Improved and help implement a daily process that has eliminated unnecessary emails, provide a more effective way to communicate, and redistribute the inventory of a rep who has called off for the day.

Adapt to consistently changing processes, guidelines, and work assignments.

Claims Contact Rep Sr. –Glass Oct. 2009- Sept. 2010

Handled over 50 incoming new glass claims a day via inbound calls, assisting customers with taking the claim information, scheduling glass repair appointments, and resolving basic coverage issues.

Interpreted policy and stated-laws in order to make accurate coverage decisions.

Promoted the use of network repair facilities to provide an outstanding claims experience.

Claims Contact Rep Feb. 2008- Oct. 2009

Set up new claim reports from customers via inbound calls, and assist in answering basic status questions on existing claims.

Scheduled vehicle estimates or repair appointments, promoted network shops and services centers for a positive claims experience.

National City Bank (PNC), Shaker Heights, OH

Customer Service Representative Aug. 2005- Feb. 2008

Provided excellent customer service face to face with customers, process various customer transactions; making loan payments, checking account balances, cashing and depositing checks.

Balanced and replenished the Automated Teller Machines, and verify transactions made through the ATM.

Established a loyal customer base by selling new accounts to grown relationships with the bank.

Education

Cuyahoga Community College, Cleveland, OH

Java Programming

Android Mobile Application Development

DeVry University, Seven Hills, OH

Aug. 2015- Dec 2015

Jul. 2009- Dec. 2012

Requirements Gathering and Testing

Object- Oriented Programming for Business

Principles of Web Development

Systems Implementation and Training

Business Intelligence and Data Analysis

Project Management

Database Essentials

Web-Based solutions

References available upon request

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