Customer Service Representative
Resume:
Felicia Washington
Bedford Heights, OH *****
***.**********@*****.***
Dynamic Customer Service and Sales Professional with twenty plus years’ experience in various fields. Possessing persuasive and effective interpersonal communication skills, I am a flexible team player, focused on achieving common goals. A highly motivated self-starter, that thrives in a challenging environment!
Professional Experience:
Adecco (Supply Technologies) 1/2016- Present
NAFTA Assistant/Coordinator
Create certificates (North American Free Trade Agreements) for customers and vendors.
Schedule international shipping and tracking
Recall (Business Records Management) 1/2015-11/2015
Customer Service/ Receptionist
Answer multi- line phones
Schedule pick ups
Process work orders
Open/Close office
Supplemental Health Care (temporary assignment) 04/2014-10/2014
Customer Service
Answer phones
Talent scouting for RN’s and LPN’s
Schedule PRN work for talents
Conduct credit checks and renew licenses
Step2® Direct, LLC (seasonal assignment) 11/2013-03/2014
Sales Representative
Process Orders
Handled inbound customer calls dealing with any of their questions and concerns.
Answered any questions regarding customer orders.
Tracked orders in the computer system.
Safeguard Properties 04/2012 – 10/2013
Inspections Biller, Data Entry
• Process properties inspections.
• Process and handle all bill outs.
• Maintain properties database through SAP.
Window Nation (temporary assignment) 06/2011 - 03/2012
Customer Service Representative
• Handled inbound customer calls dealing with any of their questions and concerns.
• Answered any questions regarding customer orders.
• Tracked orders in the computer system.
Argana Foods (temporary assignment) 02/2011 - 05/2011
Customer Service Representative
• Placed orders and scheduled shipments.
• Notified carriers and confirming shipments with the customers.
Newark Electronics 06/2008 - 12/2010
Account Specialist, Sales, Customer Service Representative, Data Entry/Purchasing
• Performed quotes for customers.
• Expedited materials.
• Maintained files, log invoices and quotes.
• Responded to emails from customers regarding orders to be processed.
• Contacted vendors for pricing.
• Maintained customer database through SAP.
The K&D Group 05/2007 - 05/2008
Leasing Consultant, Sales, Customer Service Representative
• Responded to potential residents inquiries via telephone regarding available properties.
• Maintained resident database with SAP system.
• Processed resident(s) rental payments.
Fox International 03/2006 - 01/2007
Customer Service Representative / Purchasing
• Performed quotes for customers.
• Expedited materials.
• Maintained files, logs invoices and quotes.
• Responded to emails from customers regarding orders to be processed.
• Contacted vendors for pricing.
• Maintained customer database through SAP.
JM Management (part-time) 06/2005 - 04/2007
Sales Representative, Office Support, Data Entry
• Performed quotes for customers.
• Expedited materials.
• Maintained files, logs invoices and quotes.
• Responded to emails from customers regarding orders to be processed.
The Avenue (part- time) 07/2001 - 03/2007
Customer Service Representative, Cashier, Sales
• Performed quotes for customers.
• Contacted vendors for pricing
• Expedited materials and maintained files, logs invoices and quotes.
• Responded to emails from customers regarding orders to be processed.
Education:
Bryant & Stratton College
Business
JPC Computer Learning Center
PC Specialist Certification
Warrensville Heights High School
Diploma
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