Ray Sylvester Computer Technician

*** ******* **** *** ******, DE 19702

302-***-**** acxjdy@r.postjobfree.com

Summary of Qualifications

Certified in the following:

A+ Certification obtained, Exp. 2017

MCSE (Microsoft Certified Solutions Expert) Certified

Advanced Computer Systems Administration

Win7, Server 2008, 2012 R2

Demonstrated Experience in the following

User account management

Managing small teams and effectively delegate

Optimizing systems for maximum productivity

System failure backup and recovery (hardware/software)

Properly installing software e.g. virus protection, intrusion protection, productivity accountability, etc.

Providing excellent customer service, offering Helpdesk support via telephone, email and chat

Troubleshooting, coordinating resolution to desktop communication problems and remote system connections

Reduced chances of liabilities by preparing and maintaining technical documentation and procedures

Employment History

Workers Credit Union Fitchburg, MA 2/2016-4/2016

Computer Support Technician Internship

Shriver Job Corps Center Devens, MA 1/2016-2/2016

IT Helpdesk

Harpers Ferry Harpers Ferry, WV 5/2015-1/2016

IT Support Technician

Walmart New Castle, DE 1/2012-1/2014

Sales Associate/Inventory Associate

Volunteer

Amazing Grace Outreach Ministries Middletown, DE 6/2016-Present

Volunteer (food/meal and clothing distribution)

Department of the Interior Harpers Ferry, WV 4/2015-9/2015

Volunteer Wildlife Firefighter II

Christiana Care Newark, DE 12/2010-9/2014

Music Therapist (Piano) Volunteer (group and one on one sessions)

Education

Shriver Job Corps Devens, MA

Majored: Advanced Computer Systems Administration

A+ Certification obtained, Exp. 2017

MCSE (Microsoft Certified Solutions Expert) Certified

Server 2008, 2012 R2

William Penn High School Wilmington, DE Graduated: 2008

High School Diploma

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