Customer Service Management

Yasser Alfairi

Arad Road **, Block ***, Phone: 973-********

House 48 Kingdom of Bahrain Email: ******.*******@*****.*** Objective:

My objective is to work in an operations dispatch department for an Airline or Aviation Company.

Qualifications:

̧ FAA Aircraft Dispatcher License – IFOD, Dallas/Fort Worth 2014. ̧ Excellent Customer Service and Computer skills.

̧ Proven Time Management skill set.

Education:

2016 GACA Aircraft Dispatcher License -Saudi.

2015 Emirates University-GCAA Dispatch Recurrent.

2014 Institute of Flight Operation & Dispatch-Dispatch License. 2014 Institute of Flight Operation-Extended Twin Engine. 2007 Diploma in Business & Administration Management. Employment:

2007 Present

Sabre Travel Network, My responsibilities include resolving reported issues, enhancing system uptime, updating the senior management on complex and critical technical issues with potential business impact. My key focus is on identifying and troubleshooting potential performance bottlenecks and maintaining seamless operations.

1999 2001

Gulf Air, Kingdom of Bahrain

Evaluated passenger documentation to determine destinations and assign boarding passes. Rendered boarding or disembarking assistance to passengers needing special assistance. Involved in planning routes, itineraries and accommodation details including computation of fares using schedules and rate books. Checked baggage and cargo, directed passengers to designated locations for loading luggage. Assembled and issued required documentation, such as tickets, redirect travel insurance queries and itineraries.

References available upon request.