Support Windows Server

NEERAJ CHOPRA

#****-****** *****, ****** ***, Chandigarh

Mobile: +91-981*******

E-mail id: acxjam@r.postjobfree.com

Objective

To serve in an organization as a competent where I would gainfully use my skill & will have chance to continuously learn. Proficiency In

Windows Administration, Application Installation and troubleshooting, Computer Assembling, Hardware and network troubleshooting.

Professional Summary

Having 3.6 years of experience on Server & Windows Platform. Having good working knowledge on Windows. Extensive knowledge on computer hardware and different types of applications. Being a quick learner and with excellent Analytical & Interpersonal skills.

Professional Certificates

Microsoft Certified IT Professional (MCITP) :- ID:-9931299 Professional Qualifications

Master of Computer Science in Network and Protocol Designing (MSc.) – 67% from Lyallpur Khalsa College Jalandhar (2010-2012).

Bachelor of Computer Application (B.C.A)- 62% aggregate from St. Soldier College Phagwara. (2007-2010).

3 Months course of Visual Basic.NET.

2 Months course of Computer Hardware.

Academic Qualifications

10+2 in Commerce -60% marks from Punjab School Education Board.

10th – 62% marks from Punjab School Education Board. Professional Experience

Sept. 2015 to till date in IT By Design Chandigarh.

April 2015 to Sept.2015 in Safaltek Software Ltd. Chandigarh.

November 2012 to April 2015 in IDS InfoTech Limited. MOHALI

Three months at St.Soldier College Phagwara for the post of Hardware & Lab Controller.

Six months industrial training at Soneil Tech Solution. Job Profile and Roles at IT By Design

Working as Technical Engineer in IT By Design in IT Support Department.

Maintaining daily call records on Cloud based tool Connect Wise.

Responsible Mitel technology.

Managing Sonic Wall Firewall.

Working for remote support with Labtech.

Client support for Windows server and backup servers.

Responsible for all Internal IT related issues( Windows & Network)

Responsible for webroot Antivirus update status upto99%.

Managing AD, Fileserver,Inventory tools.

Managing and configuring SQL server backup.

Application installation and troubleshooting.

Configuration & management of different types of IP phones(Mitel,Vonage,Awaya,Polycom) Job Profile and Roles at Safaltek

Working as Technical Support Engineer at Safaltek Software Ltd in IT Support Department.

Maintaining daily call records on intranet based tool RT.

Client support for Windows server and backup servers.

Responsible for Windows server support.

Managing and configuring SQL server backup.

Managing and configuring Carbonite Backup Servers.

Application installation and troubleshooting.

Responsible for Packet8 Support.

Worked for Ocean Manager & Corsair project.

Job Profile and Roles at IDS

Worked as TSA at IDS InfoTech Ltd in IT Support Department. Responsible for Window Server 2k3 & 2k8, Retrospect Server, Elastix Server, WSUS and support of all development teams, ARGUS, Scribe and IDEAS team.

Server & network support to the organization.

Maintaining daily call records on intranet based tool OTRS (URL).

Managing Retrospect Servers.

Application installation and troubleshooting.

Configuration & management of different types of IP phones.

Monitoring & Configured Backup Script for IDS User’s & Server on Retrospect Server.

Responsible for configuring Trend micro Antivirus on user workstations.

Responsible for configuring the hard and soft IP Phones.

Responsible for installing and configuring print server and printing setup on user workstation.

Responsible for hardware support.

Troubleshooting various problems in local network client systems.

Installing needed applications and troubleshooting as per to developers' needs.

Responsible for installing and configuring ZEVEN OS.

Managing and troubleshooting the issues related to Windows XP, 7,8.1.

Support to applications like Catia, UGnX, AutoCAD, EdgeCam.

Responsible for Trend micro Antivirus update status upto100%.

Responsible for WSUS update status upto99%.

Configuration & management of Asterisk based SIP server.

Basic Active Directory maintenance & configuration

Managing IT inventory of the organization.

Managing Internet access to employees through the firewall.

Research for new IT implementations in the organization Technical Skills:-

Operating Systems: - Windows-XP, Windows-7,8.1,10, ZOREN, ZEVON.

Server OS:- Windows Server 2K12, 2K8,2K3.

Technologies:- Mitel, office365.

Win Servers: - DNS, DHCP, Active Directory.

Mailing Tools: - Outlook Express, Microsoft Outlook,Windows Live Mails, Zimbra Desktop, EM client.

Hardware: - Assembling & configuring OS, Desktop & Laptop troubleshooting.

Basic knowledge of Programming Languages: Java, C, C++, Visual Basic.NET and ASP.NET.

MS Office

Hardware/Software Troubleshooting

Personal Strengths

Good interpersonal skills.

Committed and a strong team player.

Quick learning with new technology.

Enjoy facing challenges of new situations.

Personal Details

Father’s Name : Sh. Sanjeev Chopra

Mother’s Name : Smt. Suman Chopra

Date of birth : 4TH June,1989

Marital Status : Single

Permanent Address : Main Bazaar, V.P.O –Samrai, Distt-Jalandhar,Punjab.

Nationality : Indian

Languages Known : English, Hindi & Punjabi

Strengths : Very sincere, confident and devoted to my work

Hobbies : Playing Chess, Cricket and computing & Surfing Internet

(NEERAJ CHOPRA)

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