Management Microsoft Office

Nicholas Rivera

** ********** **** **** ***** Brunswick N.J. 08902 u 718-***-**** u ********@*********.***

ABOUT ME:

I take a “no excuses” approach to getting things done. I enjoy teaching as well as learning and believe anything can be achieved with the proper level of dedication, influence and collaboration.

EXPERIENCE:

6/02 – Present - Citigroup, Telecommuter

Title: Vice President (Global Data Center Operations)

Role: Data Quality Assurance Manager

Responsible for the quality of data across Citi Technology Infrastructure’s suite of Data Center Asset Management applications. Work closely with Finance to address issues arising from deficient data, incorrect data mappings, process gaps and client billing related matters. Work with data owners to ensure golden source data is properly maintained. Perform continuous improvement reviews and provide valued feedback to strengthen best practices. Utilize LEAN/SIX Sigma methodologies to drive improvements.

Role: Business Analyst

Responsible for the management of multiple core applications leveraged by Citigroup’s Technology Infrastructure organization for the purpose of Data Center Asset Procurement, and Asset Management. Actively involved in all facets of application innovation, design and support. Involved in day to day development, support and product enhancement. Collaborate with various Citi businesses on development of BRDs (Business Requirements Documents). Manage a support team on day to day operations.

Role: Compliance Analyst

Responsible for addressing all audit and compliance related matters, risk self-assessments (RCSA), and continuity of business related processes and procedures (documentation, tests, call trees, training and awareness). Interact with Compliance and COB Management to ensure group’s adherence to compliance and control and continuity of business practices. Work with Management to ensure they have completed all required entitlement reviews and assessments as per corporate policy. Safe guard all vital records and documents both on and off site. Review and maintain all Process Control Manuals (PCMs), Technical Risk Assessments (TRAMS) in accordance with CITMP standards.

6/99 – 6/02 – Citibank NA, 111 Wall Street, New York NY 10005

Title: Assistant Vice President

Role: Senior Technical Specialist (Electronic Banking Service Center)

Responsibilities primarily focused on supporting fortune 500 companies on Citibank’s proprietary electronic banking software (New Citibanking and CitiDirect). Position entailed troubleshooting software related problems as well as transition related issues for all FED wires, CHIPS, Automated Clearing House, Domestic Trade, Foreign Exchange, Securities and SWIFT utilizing Citibank’s mainframe through third party software (Logica). Resolve all account credit / debit transaction related issues. Travelled domestically as well as internationally to address and resolve all client issues. Responsible for resolving local, LAN, database and application related issues caused by network connectivity or software configurations of Novell and Windows environments. Responsible for performing all quality control reviews of Cash & Trade patches and enhancements.

2/98 – 6/99 - Goldman Sachs, 90 Broad Street, New York NY 10007

Title: Consultant

Role: Senior Helpdesk Analyst

Provide support to Investment Bankers. Provide hardware and software support via secured remote connection (RAS). Deployed wrapped applications to user desktops. Create new NT/UNIX user accounts. Maintain US Treasury rates. Resolve user entitlement, connectivity, domain and share related issues. Monitor server/network devices using System Management Software (SMS). Perform nightly backup of all servers.

12/97 – 2/98 – Phillip Morris, 120 Park Avenue, New York NY. 10017

Title: Consultant (Short Term Project)

Role: Systems Engineer

Perform software and hardware upgrades to 5000 users as part of major Windows NT conversion rollout. Perform repairs on Apple, IBM and Gateway desktop PCs, laptops and monitors as well as Hewlett Packard, Okidata and NEC printers. Provide helpdesk support.

EDUCATION:

2/02 – 2/03 Kennedy Western University (Online) www.kw.edu

Earned additional credits towards completion BS in Computer Sciences

2/00 – 5/00 New York Institute of Technology, 1855 Broadway, New York NY 10023

Earned Microsoft Certified Systems Engineer Certification

9/90 – 2/91 Borough of Manhattan Comm. College, 199 Chambers Street, New York NY. 10004

Majored in Business Management / Finance

9/83 – 2/84 Parson’s School of Design, 14 Rue Letellier 75015 Paris, France

Studied Illustration and Architectural Design

9/79 – 6/83 High School of Art and Design, 1075 Second Avenue, New York, NY. 10022

Illustration Major; Architecture Minor

Technical Skills:

Microsoft Certified Professional

Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio, Access, Project)

Proficient in Adobe Acrobat Writer

Proficient in SharePoint Design

Proficient in HTML / Web Design

Proficient in Lean Methodologies

Civil Affiliations:

North Brunswick Community Emergency Response Team (CERT) Member

North Brunswick Fire and Rescue Squad Volunteer

Our Lady of Peace Church Knights of Columbus Council #11378

Training:

ITIL Foundations Certified

CISSP Certification – Ongoing

Stanford University Center for Professional Development - Ongoing

References:

Available upon request.

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