Technical Support Technician
Resume:
James Barney
**** ***** ** ** • Albuquerque, NM 87114 • 505-***-**** • ********@*****.***
Summary of Qualifications
Proficient at maintaining peripherals, network devices, routers, switches, desktop and laptop computers installed across LAN and WAN infrastructure. Support includes installation, configuration, end-support and preventative maintenance events. These events include the management of network accounts and support.
Work History
Sabio Systems June 2016-Sep 2016
IT Support Technician
Provide technical support to end-users via on-site, telephone, remote access and ticketing system (Track-It).
Diagnose and troubleshoot software and hardware issues.
Diagnose and resolve Microsoft and Adobe applications.
Troubleshoot and resolve local and network printers.
Re-image PC’s and laptops using Macrium Reflect application.
TEKsystems Nov 2015-May 2016
IT Help Desk Technician (CYFD)
Provide technical support to customers via telephone, email and through tickets.
Analyze and troubleshoot software, hardware and network issues.
Diagnose and resolve hardware/software connectivity issues.
Work with local area networks (LAN), wide area networks (WAN).
Install desktop software, applications and printer drivers.
Monitor, track and utilize remote diagnostic tools.
Vivint Wireless Aug 2015-Sep 2015
Field Service Professional
Setup access point radio equipment onsite (customer’s home). Run CAT5 wires to its desire location.
Setup and program radio AP and router.
Respond to service calls from customer’s issues such as: no internet access or VoIP, slow speed and no connection. Troubleshoot and resolve technical issues.
Convergys June 2015-July 2015
Tier 1 Technical Advisor
Troubleshoot and resolve Apple, including some Windows, technical issues for customers.
Devices and applications that are supported: iPhones, iPads, iPods, iCloud, and iTunes.
Sumitomo Electric Device May 2012-May 2014
Fab Operator III
Setup laptop and workstations (6mos).
Troubleshoot computer issues when needed.
Process engineering lots for analysis and data.
Emergency Response Team member.
Responsible for numerous production wafer processes: wet and dry etch, lithography, metallization, oxidation and lapping-a process using a grinding tool to mill the backside of the finish wafer to a specific thickness.
Wrote non-conforming material report for process out of specification.
Prepare and write work instructions for production process.
Maintaining the culture of Lean 5S.
Emcore Corporation July 2006-May 2012
Fab Operator III
Process engineering lots for analysis and data.
Responsible for numerous production wafer processes: wet and dry etch, lithography, metallization, oxidation and lapping-a process using a grinding tool to mill the backside of the finish wafer to a specific thickness.
Wrote non-conforming material report for process out of specification.
BRINM Jan 2005-May 2005
MEG Technician (Veterans Hospital)
Responsible for routine maintenance, tasks and support of computers and network / test equipment in MEG/ Research area.
Assist faculties in preparing subject for EEG study/test.
Record and transfer raw data using FTP to Dicom Imaging program.
Intel Corporation Feb 2004-Dec 2004
Manufacturing Technician
Implant: certified level 1 Manufacturing Technician.
Responsible for production wafer processes, troubleshooting and tool ownership of the Varian E1000 and XR80 semiconductor tools.
Visually inspect incoming product for defects such as cracked, broken and wrong part numbers.
Education
Bachelor of Science Degree in Information Technology from University of Phoenix, Albuquerque, NM- 02/2004
Associate of Applied Science Degree in Computer Information Systems from CNM, Albuquerque, NM- 08/2015
Certificate in Electronics Technology from CNM, Albuquerque, NM- 08/2002
Skills
Proficient in the following:
DS389 Client Novell Console One Novell Service Manager
Novell iManager Novell Zenworks N.M. Exchange Admin
Outlook Web App Outlook 7/13 FACTS/ Epics/ Aspen
Win Dir Stat TeamViewer Numara Track-It
Operating Systems: Windows XP/7/8, Mac OS X Snow Leopard/Mountain Lion, Linux base OS
Network: Routers, Switches, Ethernet, VLAN, TCP/IP, VPN
Routing Protocols: OSPF, EIGRP
Software Applications: MS Office Suite, Novell, VMware, Lotus Notes, Active Directory
Additional Skills
QA inspection
Test R&D wafer failures
Prepare graphs, using Excel and Access, for engineering data
Run special project for Process Engineer
Wrote work instruction for several process operations
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