Customer Service Representative
Resume:
Gracella Jo Endicott
Ft. Mitchell, Kentucky 41011
Qualifications
Experienced customer service professional seeking permanent full time customer service position offering opportunity for advancement and increased responsibilities. Knowledgeable on Windows Operating Systems including Microsoft Word and Excel.
Education
Gallipolis Business College – Gallipolis, Ohio
January 1970 – June 1972
Associate Business Degree – Accounting/Business
Point Pleasant High School – Point Pleasant, West Virginia
August 1965 – June 1969
Diploma
Work Experience
Convergys June 2014 – October 2014
1101 Pacific Ave. Customer Service Representative
Erlanger, KY 41018
Inbound call center – servicing customer inquiries regarding Eyemed
vision insurance. Reduction in workforce.
US Bank February 2010 – May 2014
5065 Wooster Road Customer Service Representative – Senior Banker
Cincinnati, Ohio 45226
Inbound call center – servicing customer inquiries regarding checking accounts and savings accounts. Specialized in loans, lease and internet banking.
Lasik Plus Vision Center Customer Service
7840 Montgomery Road January 2007 – October 2009
Cincinnati, Ohio 45236
Schedule new patients, reschedule appointments, cancel appointments, process applications for financing and communicate financing options with customers. Outbound customer service calls to confirm appointments. Data entry information to update patient files. Contact Vision Centers regarding scheduling of procedures.
Sadler Sales Training
Advance America Manager
1313 Monmouth Street January 2003 – July 2006
Newport, Kentucky 41071
Open and close the store. Banking procedures, deposits, reconciling store monies. Collections of past due accounts. Helping in other stores when coverage was needed. Training of CSR.
Activities
March 1978 – Present Member of American Business Women where I have held several offices and chaired numerous committees.
Member of Florence United Methodist Church
Member of Chi Alpha Church Circle where I held several offices and chaired numerous committees.
References
Available upon request
Contact this candidate