OPERATIONS

MANAGER

ALAN

VICKERS

* ******* *****, ****

Washington NY 11050

acxj0p@r.postjobfree.com

www.arvickers.com

516-***-****

www.linkedin.com/in/arvickers

Operations Manager with

over 15 years experience.

Passionate and driven

professional with diverse

experience ranging in size

from small private entities

to large multinational

companies. Ability to

oversee and eectively

manage multi-functional

departments; ability to

identify areas for

improvement and

formulate relevant

strategies and development

activities to achieve desired

improvements.

Skills

Operations Management

Personal Development

Leadership Development

Training

Training Delivery

Management Development

Coaching

Management

Organizational

Development

Strategic Planning

Continuous Improvement

Performance Management

Change Management

Business Strategy

Team Building

Project Management

Education

University of Aston, Birmingham UK

BSc (Hons) Production Technology & Production Management 1984 Telford College of Arts and Technology, Telford UK Diploma General Engineering 1980

Ceticate Teaching in Lifelong Learning Sector 2013 Employment

Self Employed

Independent Consultant (while transitioning from employment in the UK to the USA) Aug 2015 to Aug 2016 Coordinated a variety of building projects for a local architect; orchestrated various phases of construction, ensuring projects were completed on time and within budget. Supervised projects, identifying and resolving issues in a timely manner while maintaining eective working relationships with customers.

Telford College of Arts & Technology

Management Training Specialist Nov 2008 to Jul 2015 7 years of experience implementing formal management training programs for a variety of companies.

Consistently achieved a completion success rate in excess of 85% through eective engagement of learners and company management team.

Diagnosed company training needs, developed and delivered bespoke employee training plans to address identied development needs

Secured long term company training programs due to the completion success rates and resultant improvement in employee performance

Championed core skill training (English, math and computing) in all companies, successfully increasing employee skills and condence.

Loss Control Solutions Ltd

Operations Director Feb 2000 to Aug 2008

Achieved highest sustained success rate nationally in the execution of arrest warrants at 75%, while maintaining an exemplary level of quality and safety resulting in key working relationship with the Lord Chancellor s Department

Successfully designed and implemented a bespoke IT system to enable continuous monitoring of arrest warrant progress, ensuring an accurate chain of custody, eective 'real-time' reporting to client and maintaining data privicy.

Expanded operational size by securing contracts in 2 additional areas (Derbyshire and Lincolnshire) resulting in a 50% growth in company turnover. Nat Sherman Inc, New York

Operations Director Apr 1998 to Dec 1999

I was accountable for managing policy deployment in the areas of manufacturing techniques, quality, cost reduction, customer satisfaction, employee relations, and plant performance measures throughout the entire tobacco company with an annual turnover of $30 million. Reorganizing and automating the manufacturing department Planning, documenting, and rening manufacturing processes to achieve high quality product Facilitating liaison with management to establish manufacturing requirements and demands Coordinating functions within the materials department, including purchasing and inventory control

Oversaw implementation of complete MRP system, resulting in increased operational eciency and a reduction in manufacturing costs

Instrumental in the increase of productivity, product quality and customer service.

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