Customer Service Manager

ERNEST GLENN CABANELA

Email: ******.********@*****.***

Phone: 510-***-****

QUALIFICATIONS

Excellent skills in hands-on supervision.

Strong business ability to make sound judgments in fast-paced environment.

14+ years of professional experience in Management and design conceptualization.

Solid production skills to carry through designs and produce files for print.

Handle a high volume of ongoing projects with very fast turnaround times.

Strong knowledge in PC platform- Adobe Photoshop, Illustrator.

Highly proficient in creative conceptualization.

Strong analytical, problem solving, negotiation skills.

Excellent Communication Skills.

Team player; Self-starter.

Proficiency in MS Word, Excel, PowerPoint.

LEAD renovator certified

EMPLOYMENT WORK HISTORY

OPERATIONS MANAGER for NORCAL branch (June 2015 – October 2016) Semper Solaris Construction

Oversee, built, and manages operations and installation in Northern California.

Schedules/manages project managers on a daily basis.

Define the scope of the project in collaboration with senior management

Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project

Determine the resources (time, money, equipment, etc) required to complete the project.

Develop a schedule for project completion that effectively allocates the resources to the activities.

Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.

In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities

Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Develop new and unique ways to improve operations of the organization and to create new opportunities.

OPERATION MANAGER (2013 – June 2015) – FIDELITY HOME ENERGY

Oversees, builds, and manages FIDELITY HOME ENERGY installations and customer service as required.

Insures monthly target for installs and budgets are met and achieved.

Schedules/manages project managers on a daily basis.

Overview regularly and manages all customer service issues with special attention to the “open service log” to insure high level of customer service.

Supervise all jobs in progress to assure customer satisfaction by achieving quality of installs.

Oversee design and layout of all project manager jobs before presenting to City/County Planning dept.

Inspect jobs as necessary upon completion.

Oversee the ordering of materials and applications for permits promptly upon RFF of jobs.

Negotiate labor and unforeseen installation and misc. cost with contractors to ensure acceptable profit margins which have huge impact on overall profitability.

Maintain positive Contractor relationships.

PRODUCTION FIELD SUPERVISOR (2011 – Many 2013) - Sungate Energy Solutions

Oversee, build and manage installation and customer service in the production department.

Manage solar installation jobs from site survey to full system connection.

Create and process jobs in the Contracker system.

Design and layout the plans to be presented to City/County Planning dept.

Prepare job packets for installers.

Pull permits with various cities per specifications.

Input PAR details into Contracker for PAR calculations.

Communicate all Production related challenges to the production and branch manager.

Obtain plan approvals through HOA’s by communicating with various associations.

Assist Production & Sales in scheduling with customers related to measurements, installations and services. Provide clear communication to external customers with regards to such areas.

Provide excellent customer service both internally and externally.

Manage and track all inventory in Hayward branch.

Assist Production Managers with projects as required, including court filings and liens.

Make recommendations to improve processes as required.

Adhere to a high standard of ethics and morals within and outside the work place.

GENERAL MANAGER (1996 -2010) - ENC Advertising Services

www.encadvertising.webs.com; www.wizardofadsph.com

14 years of experience in developing design (concept to actual manufacturing), managing and executing trade shows/showrooms/product display.

Performed on the spot actual design and cost estimates for a fast negotiation with clients.

Negotiated and reduced purchase prices for all the raw materials used for every project.

Responsible for the direction of very large projects with major sub-project or program interrelated projects, ensuring integration, coordination, timing and consistency throughout the process.

Implemented and reviewed the project timing with all departments involved.

Facilitated customer relations that directly relates to the project or program at hand.

Sought and developed reliable, cost effective primary and alternate sources of supply.

Inspired team to think outside the box to produced award-winning creative work.

Worked collaboratively with cross-functional departments, from production to receiving to communicate and resolve issues regarding requests, specifications, costs, billing and schedules.

Performed quantity take-offs, read and interpreted construction drawings and specifications.

Provided client needs assessment and consultation on all requirements from booth set up to elaborate two-story displays involving construction and high-end customized design work.

Effective negotiator and able to achieve win-win outcomes.

Proven ability to manage multiple tasks, projects, and assignments simultaneously.

Successful background in manufacturing and customer service management.

EDUCATION_

Adamson University

Batch 1997

Bachelor of Science in Architecture

ACHIEVEMENTS

Dean’s Lister from freshman to 4th year.

Elected Vice President students council for Architecture department 1995-1996.

Handled world renowned clients such as Apple, Philips, Winston, Devant LCD, JVC Phil., Samsung Phil., TCL, Carrier air conditioning, NBA Asia., HP, BMW, Nissan, Toyota, Ford Phil., and Mazda Phil and more companies.

Manage and oversee the construction project for Philippine Armed Forces Museum.

October 2006 – I was chosen to represent JTI (Winston/ Mild Seven cigarettes) for the supplier for Global Convention in Hong Kong to present my designs for the brand to all the suppliers around the world.

2nd placer for college thesis proposal” Marina Yacht Club Project”

Designed multiple kiosk and showrooms.

*Character reference available upon request.

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