Customer Service Representative

Dan Holcombe

Customer Service Representative

Houston, TX 77080

***.**********@*****.*** - 281-***-****

WORK EXPERIENCE

House Manager

Captains House - Houston, TX

Includes, but not limited to:

1) Assist clients in setting and achieving both short and long term goals. 2) Assist clients in making necessary appointments. 3) Monitor medication intake and assist with calling in for needed refills. 4) Logging current medication and assist with periodic audit of medication logs. 5) Assist in planning and execution of any group activities and events. 6) Monitoring and requisitioning household supplies. 7) Assisting with and overseeing all other household staff members. Customer Service Representative

BDP Visionary Promotions - February 2009 to October 2015

• Assisted customers with inquiries about new products.

• Processed customers' orders and updated client information in company database.

• Called and received phone calls from perspective customers in designated market area.

• Tracked weekly and monthly sales.

• Trained new employees on customer service techniques. Recovery Agent and Customer Service Representative United Check Control Inc - January 1994 to January 2008

• Performed filing data entry, and processed customers' orders.

• Negotiated payment of past due accounts.

• Counseled customers on avoiding delinquencies.

• Managed collections department.

• Assisted in Loss Prevention.

EDUCATION

High School Diploma

Pasadena Senior H.S. - Pasadena, TX

1977 to 1981

ADDITIONAL INFORMATION

Skills

• Detail oriented.

• Works well under pressure.

• Works well with others.

• Excellent clerical skills.

• Successful Negotiator.

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