Windows Server Management
Resume:
With over ** years of experience in IT management, deployment, troubleshooting and support, I can provide effective based IT solutions, maintain business security, integrity, continuity. I have worked with numerous technologies throughout my career and I manage to stay up to date with current technological standards. I have worked and participated in numerous projects providing support and consulting services to the financial, healthcare and governmental sector.
Certifications
MCSA Certified
VMWare Certified
Dell Certified
Symantec Certified
Comptia A+ Certified
EMC Certified
EC-Council Certified Security Specialist Certified
CSX Cybersecurity Certified
CEHv9
MCSE – In Progress
Comptia Security+ Certified
Comptia Network+ Certified
Experience
Windows Server 2003 R2
Windows Server 2008 R2
Windows Server 2012 R2
Ubuntu Linux
Kali Linux
Redhat Linux
Android OS
Mac OS
Cisco Command Line Interface
Microsoft Exchange Server
Microsoft SharePoint & Skype
HTML, PHP, CSS
Office 365
Symantec Endpoint
QSS Asset Management
VMWare & Hyper-V
Veritas Puredisk NetBackup
Hadoop
Security Risk Assessments
IT Security
Java
Firewall Rule & Policy Management
DNS/DHCP/TCP/IP/UDP
EMC AutoStart
System Penetration Testing
HPE Integrated Lights Out (iLO)
Cisco Routers & Switches Configurations
Clonezilla & Symantec Ghost Image Software
Network Infrastructure Security
Oracle, Microsoft SQL Server
Documentation & Reporting
Project Management
Education
MS Degree: Information Technology Cybersecurity
Southern New Hampshire University
2016
BS Degree: Business Administration & Marketing
Southern New Hampshire University
2014
Associates Degree: Computer Science IT & Engineering
Northern Essex Community College
2009
Courses
Object Oriented Application Development
Advanced Information Technology
Operating Systems
Object-Oriented System Analysis
Information Technology Project Management
Computer Simulation Modeling
Telecommunications & Networking
Database Design
Network Assessment & Defense
Human Factors in Security
Information Assurance
Computer Forensics
Career Background
Contract Field Systems Engineer – Diebold
Feb 2016 – Sep 2016
Diebold proprietary software upgrades, ATM machinery deployment support & troubleshooting
Advance group policy management
Ofice 365 Deployment
DNS deployment & troubleshooting
File services management
Remote access configuration & troubleshooting
System monitoring
Windows updates with WSUS
OS deployments with WDS
Network management, configuration, support & troubleshooting
Webex conference calls
Product and service presentations
Remote support & managed services
Microsoft Windows administration
Deployment and implementation of managed Symantec Endpoint Firewall
Provision of disaster recovery and data backup
IDS/IPS installations & Firewall configurations
System and Network Administration
Monitoring and maintenance of core infrastructure, such as networking equipment, servers, printers, phone systems, and cloud services.
Tested and evaluated a broad range of software, hardware and (online) services
Active Directory migration
Worked directly with clients to solve system and network issues
Active Directory deployment and management
Implementation and management of user policies and permissions
Built and managed multiple virtual machines
Installation and configuration of Windows Server 2012
Managed server roles
managed server shares
Joined workstations to domains
Built Windows domains and domain controllers
Built and managed user accounts
Managed account memberships
Password resets
Managed AD OU structures
created and managed GPO's
Deployed Files and Software's via GPO's
Career Background
Contract Field Systems Engineer - Unisys
Jan 2015 – Feb 2016
DELL servers and systems installations deployment troubleshooting & support
Built and managed multiple virtual machines
Installation and configuration of Windows Server 2012 R2
Managed server roles
managed server shares
Security Audits
Joined workstations to domains
Built Windows domains and domain controllers
Built and managed user accounts
Managed account memberships
Password resets
Managed AD OU structures
created and managed GPO's
Deployed Files and Software's via GPO's
Worked with Redhat & Kali Linux
Hadoop Integration
System upgrades, deployments, software & security patches install, data migration & backups
Microsoft active directory account support & management
Windows Migration 2003, 2008, 2012
VMWare Site Recovery Management Deployment
EMC storage installations, management, support, and troubleshooting
Printer, scanners & fax machines troubleshooting & support
Administration of the Avaya phone system, set up accounts, reset passwords, voicemail, extensions and menu, install Avaya softphone and configure
Administration of Unix supporting Power Term, create accounts, create job roles, copy profiles, reset passwords, disable accounts configure access
Management of accounts using active directory to create users, reset passwords, groups, folder access and permissions
Install and configure UPS and FedEx Servers, install UPS and FedEx software on remote workstations, install and configure label printers.
Support HP LaserJet printers, black, color and multi-functional and Barcode printers, replace toner, fusers, image transfer belt, rollers, sensors and troubleshooting printers for printing quality issues, paper jams, errors, etc.
Image and configure, Desktop and Laptop, Installation of applications, mail set up of Outlook and data transfer. Install and configure diagnostics equipment in labs
Use HP Service Manager to manage job tickets, edit tickets to note, update and close tickets
Keep track of assets for desktop, laptop, Printers, documentation of asset changes using QSS Management
Documentation of procedures (SOP’s)
Career Background
IT Systems Engineer – AE Startups
Apr 2012 – Jan 2015
VMWare data center virtualization & management
Built and managed multiple virtual machines
installation and configuration of Windows Server 2012
Managed server roles
managed server shares
joined workstations to domains
Built Windows domains and domain controllers
Built and managed user accounts
Managed account memberships
Password resets
Managed AD OU structures
created and managed GPO's
Deployed Files and Software's via GPO's
Deployed & Configured VMWare virtual systems
Redhat Linux administration
Virtual Systems Resource Management
Windows Migration 2003, 2008, 2012
Worked and managed Veritas Netbackup Puredisk for disaster recovery
Support Warranty work for Dell, ISILON, Data Domain, EMC Symmetric Products
Install and configure ISILON and Data Domain Data Storage Nodes
Replaced Hard Drives when they failed for Dell, Data Domain, EMC Symmetric Nodes
Troubleshoot and repair Motherboards, Backplane Boards, Raisers, Memory, CPU, Raid Controllers, Network, Video Card issues on Dell, ISILON and Data Domain Nodes
Supported numerous client’s server and workstations via remote support
Used SRMS software to Manage job tickets, note, close tickets and order parts
Troubleshoot workstations, Laptops, docking stations, Laser printers and network bottleneck issues
Configured Operating System; install software, hardware and drivers
Worked with vendors on parts, warranty and equipment issues
Recovered data from failed hard drives and recover data from drives that are encrypted
Performed network administrator duties like adding computers to the domain and giving users access rights.
Supported NEC POS Systems, Juniper Wireless Networks and Network Printers for large retailers
Career Background
Contract Field Tech – Technisource
Oct 2009 – Apr 2012
Installation, configuration & deployment of Electronic Pin Pads, POS systems, and WAP’s
Installation of CCTV systems
Built and managed multiple virtual machines
installation and configuration of Windows Server 2012
Managed server roles
managed server shares
joined workstations to domains
Built Windows domains and domain controllers
Built and managed user accounts
Managed account memberships
Password resets
Managed AD OU structures
created and managed GPO's
Deployed Files and Software's via GPO's
Remote systems support, maintenance & troubleshooting
Troubleshoot Servers, POS, WAP’s, & Pin Pad Systems
Performed Tier II work on products and services of medium-high complexity; Tier II products included large servers and mainframe computers and peripherals, network and software, item processing reader or sorter and networking issues on imaging systems
Performed weekly walk through with our clients to document all possible issues we encountered daily.
Was Responsible for providing installation, maintenance and repairs on equipment within an assigned territory
Managed customer incidents as assigned. Built working relationships with customers and developed informal communication channels with customer account at the local level
Performed various customers Service Level Agreement (SLA) requirements and escalated the issues when appropriate
Analyzed and corrected all technical problems on equipment within assigned customer accounts
Responded to customer calls that included problem identification, escalation and resolution of operating system software problems
Performed testing of software and hardware to have better understanding of issues
Career Background
Systems Admin – Microworks Computer Center
May 2008 – Oct 2009
Cisco switches & routers installation, deployment & Configuration
Microsoft active directory accounts & user management
Systems updates, installation, deployment, & troubleshooting
Built and managed multiple virtual machines
Installation and configuration of Windows Server 2008 R2
Managed server roles
managed server shares
joined workstations to domains
Built Windows domains and domain controllers
Built and managed user accounts
Managed account memberships
Password resets
Managed AD OU structures
created and managed GPO's
Deployed Files and Software's via GPO's
Printer, scanners & fax machines troubleshooting & support
VMware, Virtualization, VMware site recovery manager, ESX v5, ESX v6
Designed solutions to complex problems and provide solutions.
Troubleshoote overall system problems and identify/resolve problems in a fast paced environment
Analyze system logs, and identify and remediate issues with systems
Installed, tested, configured, customized, and maintained various server operating systems and associated software utilizing physical and virtual hardware. Utilize automated provisioning techniques to deploy new systems and software
Set-up and configure complex networking configurations, Transmission Control Protocol/Internet Protocol (TCP/IP) networking
Create, maintain, and execute scripts to perform routine maintenance
Perform hardware maintenance of underlying server infrastructure including, but not limited to, replacing hard disks, fans, cpu/memory, i/o cards, and updating firmware
Performed patch/fix research and operating system software upgrades through service packs and other software bundling methodologies
Utilized system tools to monitor performance, capacity, availability, and perform operating system tuning
Career Background
Help Desk IT Support – Northern Essex Community College
Jan 2006 – May 2007
Systems Configuration, installation, upgrades & security patches deployment
Active directory management
Built and managed multiple virtual machines
Installation and configuration of Windows Server 2003 R2
Managed server roles
managed server shares
joined workstations to domains
Built Windows domains and domain controllers
Built and managed user accounts
Managed account memberships
Password resets
Managed AD OU structures
created and managed GPO's
Deployed Files and Software's via GPO's
Migration & deployment of software and hardware
Printer, Scanners & Fax Machines Troubleshooting & Support
Proficient in service management tools such as BMC Remedy, MS Outlook and SharePoint
Relied on experience and judgment to plan and accomplish daily goals
Worked under limited supervision with considerable latitude for the use of initiative and independent judgment
Worked independently by following establishing policies, procedures and practices when handling questions, problems and challenges presented by customers
Made decisions independently and communicated effectively to peers and management
Identified, researched, and resolved IT Issues
Responded to telephone calls, email and personnel requests for support
Documented, tracked and monitored problems to ensure a timely resolution
Answered questions to resolve telephony problems for clients in person, via telephone or from remote location
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