Customer Service Management

Dennis Machicado

**** ***** *****, ***** ****** VA 22043

Home: ***-***-*** ********: 703-***-****

**********@*******.***

Professional Summary:

I’m always a positive server and to answering questions asked. I am a team worker and always assist in those in need. My experience with the banquet is ten years as well a trainer in the opening of the The Rainforest Cafe. I trained,and informed of the history of the restaurant and in the end the revaluations. I worked both the banquets, to openings and training openings of the Rainforest Cafe and taking courses at the Norther Virginia Community College: NVCC

Experience:

I set up for the events by placing out tablecloths, wiping down the utensils.

The serves set the table of the captains arrangement based on the event.

Carrying the plates of food for guests.

Duties require on placing on the trays or serving by hands to each guest.

From the start to the main dishes to desert accompanied by coffee cups or hot on the table.

An the event ends the break down of the tables assigned.

For the setting up the buffet from ch avers or in heated platform. The set up based on breakfast lunch to dinner and a clean up after the shift ends.

I uphold the highest level of customer service. I maintain a friendly and approachable attitude to guests and staff. I always maintain professional appearance and mannerism.

Education:

George C. Marshall High School

Diploma

Northern Virginia Community College: NVCC

Hospitality Management A.A.S.

Food service Management Specialization

Hotel Management Specialization

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