Customer Service Operations Manager

MARIEL BAUTISTA H.

*ST Reyville Habay * Bacoor, Cavite

Contact Numbers: 091********

Email:*****************@*****.***

OBJECTIVE:

To successfully learn everything in the Hospitality Industry to better serve and give delight to everyone from

different parts of the world and to impart my very own knowledge to anyone who is willing to learn as well.

Highlights

SKILLS

Strong Leader

Adaptable

Full service restaurant background

Language ability

English

Tagalog.

Personal Background

Age: 23 years old

Birth date: August 17, 1992

Gender: Female

Weight: 114.64 lbs / 52kg

Height: 162.56 cm/ 5’4ft

Citizenship: Filipino

Civil Status: Single

Accomplishment

SEMINARS AND TOURS ATTENDED

Hotel Orientation Program

Sofitel Philippines Plaza.

Barangay 1, CCP Complex Roxas Boulevard, Pasay - Manila, 1099 Metro Manila

Practicum Training

Kalipayan Resort (Dasma Branch)

Emilio Aguinaldo Highway

Dasmariñas, Cavite

Accomplishments in training

Successfully stepped up from the bottom and learning a whole new branch in the world of hospitality.

General beverage knowledge boosted. Independence on food and beverage.

WORK EXPERIENCE

Casino Dealer

May 2012- 2014

Oriental

CpAsiainternational

Makati

Model Dealer

Dining Supervisor

January 2015 to October 2015

SEBOPACIFIC RESTAURANT

Bacoor City Cavite

Responsible to ensure smooth operations exists in assigned area, including: staffing, inventory, quality assurance and customer service. Inspects dining area and ensures cleanliness, organization and dining area courtesy. Analyzes and recognizes deficiencies or problems areas and provides solutions to achieve desired results. Maintains training program for departmental new hires, and Responsible to ensure approved policies and procedures are adhered to and maintained.

Legislative Staff

September 2014 to September 2015

City Government of Bacoor

Legislative aides provide support to legislators and their staff in several broad areas administration, research and analysis, public relations and communication. The legislative aide serves as the legislator representative and liaison. The aide may also serve as a personal assistant to the legislator, handling travel and scheduling, and as office or operations manager. Legislative aides monitor legislation, track issues specific to the legislator district, attend meetings and hearings and perform other information-gathering duties.

CALL CENTER AGENT

December 2015 to February 2016

IQOR Dasma Palapala Robinson

Customer Service (Voice)

Sales (Voice)

Email Support (None Voice)

Education

Ladderized Education: HRM, 2012

International School of Hotel and Restaurant Management - Courses in Hospitality and Restaurant Management Coursework in Business, Restaurant and Hotel Management

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