Customer Service Sales

PHILLIP WHATLEY

**** ******** **** ***** • Mobile, AL, 36695 • 251-***-**** • **************@*****.***

summary

Geography graduate with a background in customer service and business start-up support. Strong research and organizational skills with experience in database management. Results-driven and detail-oriented team player with a collaborative personality and solid problem-solving/decision-making skills.

experience

2016

Ing3nious LLC

Irvine, CA (telecommute)

Audience Development Associate

Provided product sales support for a technology consulting company serving corporate legal and IT departments through retreats, think tanks, and workshops

Created leads through cold outbound prospecting of 70-80 contacts per day, application of consultative sales techniques, and consistent follow-up

Demonstrated key elements of the software solutions to prospective customers through online web demonstrations

Conducted market research for specific geographic sales territories to prepare a customized sales strategy

Managed a CRM database to provide timely and accurate sales activity tracking and status updates

2015 – 2016

Mobile Association for Retarded Citizens

Mobile, AL

Substitute Instructor and Music Volunteer

Supervised recreational classes at a local chapter of the largest national community-based organization advocating for and serving people with intellectual and developmental disabilities and their families

Assisted with the organization of new music therapy classes under the supervision of the music therapist

2012 – 2015

Crepe Myrtle Café

Auburn, AL

Grill and Prep Cook

Assisted in food preparation at a small French-style cafe and open-air market

Maintained a consistent high level of food quality while preparing several hundred crepes per week

Communicated with the service team to ensure the food orders meet the guests’ expectations

2009 – 2011

GardenVision

Mobile, AL

Garden Center Merchandiser

Assembled and maintained plant displays at Lowes garden centers on behalf of Costa Farms

Coordinated with Lowes staff to ensure mutual benefit of displays to both GardenVision and Lowes

2006

Alabama Department of Environmental Management

Mobile, AL

Student Co-op

Assisted environmental scientists in the analysis of effluent from industrial plants and sewage treatment facilities to ensure compliance with contaminant thresholds mandated by the state

Contributed to the analytical portion of the National Coast Assessment project managed by the EPA

Gained exposure to sampling techniques and operation of various laboratory equipment used in water and sediment sampling

education

University of South Alabama

Mobile, Alabama

Bachelor of Science, Geography (2008)

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