Customer Service Manager

SUHEL MALHOTRA

Email: *****.*********@*****.***; Phone: 587-***-****

*** ***** ******* *** **, CALGARY, AB, T3J3P4

OBJECTIVE

Experienced and accomplished Professional with international education and invaluable knowledge of Canadian market looking for an office position and a career path in your organization.

HIGHLIGHTS OF QUALIFICATIONS

MANAGEMENT AND CUSTOMER SERVICE

Extensive knowledge of coordinating of all entities involved in a customer service role

Possess creative problem-solving and analytical skills

Boasting a consistent and proven track record of implementing best business practise that improve efficiency, reduce operating costs whilst increasing performance

Ability to handle pressure arising from having to meet deadlines and targets

Evaluate complex situations and find solutions for them

Willingness to work unusual hours

Multi Lingual – Fluent in English, Hindi, Punjabi

WORK EXPERIENCE

LOSS PREVENTION ASSOCIATE

WALMART LOGISITCS, BALZAC, AB JUNE – SEP 2016

Perform duties assigned by Loss Prevention Department in regards to:

Doing weekly and daily audits.

Writing incident reports in relation to warehouse incidents and employee injury.

Update employee certificates / licences and profiles.

Checking inbound and outbound paperwork of trailers that enter and exit Walmart gatehouse.

GENERALIST ADMINISTRATOR

DIRECT DISTRIBUTION CENTRE, CALGARY, AB 2013-2016

Direct Distribution Centre is a third party supplier / wholesaler of The Home Depot Canada.

ACHIEVEMENT

Excelled in output in first quarter of selection.

Quarterly results have shown our productivity level risen anywhere from 60% and higher.

Our division has been consistent with quarterly productive results that excelled nationally.

DUTIES

Provided value-added service to our client and maintain corporate integrity.

Additional tasks – Performed dock planning duties (planner / dispatcher) such as lane check, door check, shunt inbound and outbound of dock doors using NSSL software if needed.

RETAIL ASSISTANT STORE MANAGER

REFUEL AT REAL CANADIAN SUPERSTORE, CALGARY, AB 2010-2013

DUTIES

Worked closely with Regional Manager, Store Manager to provide innovative techniques to meet customer expectations and growth of business, meet sales targets.

Forecast sales by adding value added products in store from time to time.

Managed staff, assigned duties, responds to customer inquiries, resolve customer complaints.

Tools – Loblaw Internal Servers, Service Log, Compliance Report

EDUCATION

Bachelor of Management – Finance and Administration 2008

University of Lethbridge, Calgary, AB

Diploma in Business Administration and Computer Programming 2006

Georgian College, Barrie, ON

HOBBIES / INTEREST

Volunteer in cultural and social events organized in Calgary.

REFERENCES

Available on request

Contact this candidate