Executive Assistant Manager

MICHELLE FALERO

Las Vegas, NV • 702-***-**** • **************@*****.***

linkedin.com/in/michelle-falero-4797a8121

Executive Assistant

Results-focused oice manager and executive assistant with 20 years of expertise in a variety of consumer services focused settings. Adept at working eectively to achieve organizational project objectives in individual and cross-functional team environments. Skilled in developing comprehensive and eective customer relations and excellent project plans that retain revenue flow and client retention. Eiciently constructs and maintains a high-performing team by hiring, developing and motivating groups of skilled professionals in dierent departments. Demonstrated ability to serve as a tenacious and self- driven client advocate. Expert at efficiently running an office and support staff. Core Competencies

Strategic Leadership

Sales Support

Excellent

Communication

Blog Content

Operational

organization

Project Planning

Team Building

Planning for Cash Flow /Expense

Reports

Business Development

Organizational Strategies

Counseling employees

Customer Service

Retention

Marketing Assistant

Vendor Relations

Data Management

PC Skills (Windows OS)

Microsoft Office Suite

Feb. 2006 - Oct. 2016 Executive Assistant

Pirolo Studios, LLC., Las Vegas, NV.

Software Used: Quick books Pro, Turbo tax, Adobe Photoshop, Wix, PandaDoc, MS Office. Knowledable in paperless scanning methods, sending digital contracts, excellent at written communications, writing blog content, updating photography for the website and able to handle multiple projects. Started as an Office Manager and Muralist in Florida from 2006 - 2008 for an office of 27 employees. The company relocated to Las Vegas in 2008. Thereafter was promoted to Project Manager and Lead Artist in a decorative painting and interior design studio with affluent clientele that worked directly with Robb

& Stucky Interiors in two divisions in Clearwater, Florida and in Las Vegas, NV. Arranged meetings to display designs and closing the sale of each project for acquisition of small and large projects. Largest project was a $80k mural with consistent overlapping projects. Assisted sales reps with closing of sale's with clients.

Responsible for project planning including all aspects of closing sales, vendor acquisition, client relations and security, assigning artists for each project, team building, cash flow and successful completion of each project.

Responsible for client house keys in each project binder and monitoring of security with employees on job sites. Responsible for contacting clients pertaining to special requests, design orders, payments, schedules, employee jobs and project design specifications. Handled large sums of cash, checks and credit card payments. Responsible for project job costing, budgeting and cash flow. Assigning artists and subcontractors to various parts of each project with simultaneous projects going at the same time. Maintained excellent rapport with clientele throughout the project explaining every aspect of each project phase. Summary

Professional Experience

https://www.visualcv.com/vzevosjjdqs

Assembled sample boards for customer approval and maintained client changes and add-ons to the contracts and separate invoices for additional work. Scanned documents, bookkeeping, answering phones by cell, scheduling, running errands and running day to day office activities pertaining to each client project. Photographed client projects and digitally retouched photos with enhancements. Created marketing flyers, website on Wix, maintained web site photos and client proofs. Sept. 1999 - Feb.2006 Office Manager and Executive Assistant Trinity Stop Theft Investigations, San Bernardino, CA. Effectively ran a loss prevention and private sector security company with 25 law enforcement personnel and was executive assistant to Department Loss Prevention Office. Acquired experience with loss prevention techniques as well as laws pertaining to apprehension of criminals. Assist Manager of lost prevention team with various research projects and other projects. Maintain and control expense budget for twenty five investigators and updates for Manager of LP weekly.

Print, compile, pull or prepare reports /financial data: creating spreadsheets and charts, maintain quarterly, monthly, and yearly reports.

Maintain filing system for LP team. Maintain sensitive files of reports, presentations, compensation data, assessments, employee information etc.

Keep website up to date.

Manage agenda for meetings. Compile, arrange and assemble any materials for meetings. Organize, schedule and maintain calendars.

Organize and handle registrations, hotel, and general travel arrangements. Organize case files and reports.

Process mail sent; determine what is urgent and establish priorities. Type up letters, notes.

Maintain/order supplies.

Jan. 2011 - July 2016 Corporate Psychology Major 3.5 gpa current student CSN, Las Vegas, NV

Courses on lie detection, employee motivation techniques and organizational psychology Jan. 1991 - June 1993 Graphic Design Major 3.5 gpa Los Angeles Pierce College, CA

Debate team

Psychology professor assistant

2014 Designed San Bernardino's

Annual Sherriff department logo and

t-shirt design for Lake Havasu River

Run Law Enforcement show where

thousands of law enforcement

officers gather for a day of memory

and recognition.

Self taught graphic designer

Education

Accomplishments

https://www.visualcv.com/vzevosjjdqs

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