Customer Service Administrative Assistant
Resume:
LYNN WALKER
Tallahassee, FL *****
*************@*****.***
ADMINISTRATIVE SUPPORT
SUMMARY
** ***** ***********, **** **********, Clerical, and Upper Level Administrative experience in Government and Private Industries.
6 years Virtual Resume Reviewing experience.
2 years Remote Inbound Call Center experience.
EDUCATION
Tallahassee Community College, Tallahassee, FL
A.A., Business Management, Graduated April 2016
SKILLS
Scanning
File/account management
Editing/proofreading
Corporate transcription
Social networking
Staff supervision
Inbound calls
Payment processing
Lead generation
WORK HISTORY
Domestic Engineer/Stay at Home Mom/Student 12/2014 – Present
Raised family while finishing my degree
Remote Co-Moderator (Volunteer) 4/2015-Present
Virtual Workers of America
Virtual Vocations.com
463 Pooler Parkway #151, Pooler, GA 31407 800-***-****
Career Development Manager 1/2008 – 12/2014
Received, and reviewed 600-800 resumes a month via email.
Generated leads from online job platforms to post on company jobs forum.
Promoted within 12 months and pay increase from Assistant to Career Development Manager for quick turnaround time with resumes, and bringing more customers to the company for resume reviews.
HigherOne
115 Munson Street, New Haven, CT 06511 866-***-****
Remote Customer Care Agent 1/2012 – 6/2014
Receive inbound calls from students inquiring on their financial aid.
Maintained customer accounts.
Processed payments.
Password resets
Promoted within 6 months for outstanding customer service skills from Seasonal Part-Time Remote Customer Care Agent to Permanent Part-Time Remote Customer Care Agent.
Department of Financial Services
200 E Gaines Street, Tallahassee, FL 32399 850-***-****
Administrative Assistant I – Div. of Funeral, Cemetery and Consumer Serv. 1/2007 – 2/2008
Answered hotline and switchboard calls regarding funeral homes, cemeteries, and agent licensing for mentioned entities.
Maintained agent licensing database and e-files.
Tracked using Excel, funeral home brochures, received requests for these via fax, email, and phone.
Redact and processed public records requests.
Senior Word Processing Systems Operator - Market Investigations Section 8/2006 – 1/2007
Tracked using Access, investigator’s travel expenses.
Filed invoices and documents from market exams.
Referenced State of Florida Archive Manual before purging or sending documents to storage.
Using Access, kept insurance company officer information current.
Administrative Secretary 11/2005 – 8/2006
Using State mandated travel agency online, made travel and meeting arrangements.
Advertised employment opportunities, reviewed applications; prepared new hire paperwork, scheduled testing, reference checking, and rejection letters.
Using Access, arranged virtually, market exams and associated entities (could be up to 50 people attending).
Created files for impending market conduct exams using Microsoft Word.
Previously employed with Stop-n-Save Corporate Office as Office Assistant (3/2005-11/2005);Florida Insurance, Inc. as Office Assistant (7/2004-2/2005); Sprint Yellow Pages Advertising as Customer Support Representative (2/2002-12/2003); as Mom On Call (4/1999-2/2002); with Department of Banking and Finance (now known as Department of Financial Services) as Administrative Assistant I (8/1995-4/1999); Department of Insurance (now known as Department of Financial Services) as a Secretary Specialist (10/1990-9/1/1994) and Word Processing Systems Operator (9/1/1994 – 7/31/1995).
REFERENCES
Allison Barwick
Jo Pate
413-5158
Laura Spawn
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