Pari O’Halloran

Summary

Customer service professional seeking employment after relocating from Florida. Goal oriented, organized and adaptable, with a cheerful disposition. Previous experiences include customer facing positions in challenging, high paced environments.

Education

PassAssured Pharmacy Technician Training Program

Registered Pharmacy Technician (RPhT)

Florida Board of Pharmacy Accredited Program (2014)

Seminole State College

Associate of Art in Art Education

Sanford, FL (2010-2013)

Experience

Appalachian National Scenic Trail Mar 2016 – Oct 2016

Hiked 2,189 miles (from Georgia to Maine) along the Appalachian Trail.

Independently planned and financed my lifelong goal.

Only 20% of people who attempt this endeavor are successful.

Taylors Compounding Pharmacy (Winter Park, FL) July 2012 – Feb 2016

Registered Pharmacy Technician (2014 – 2016)

Interpreted and typed new prescriptions and refills for data entry, accurately calculated compounded dosages, and prepared prescription labels to be filled and checked by a pharmacist.

Maintained patient and profile demographics and privacy, payment methods, prescription insurance, and prescription history in the pharmacy’s proprietary computer software (RX30).

Worked closely with the owner and employees of a major veterinary account to answer inquiries, ensure communication between both pharmacy and vet clinic locations, and the care of every client.

Held responsibility for providing swift and thorough customer service to patients interested in pursuing hormone replacement therapy consultations with the head pharmacist.

Receptionist (2012 – 2014)

Answered all incoming phone calls by patients, doctors, and veterinarians to direct the calls accordingly.

Provided friendly customer service that helped retain customers both walk-in and via phone.

Demonstrated accuracy in cashiering, cash handling and credit-card processing, and balancing the cash drawer.

Maintained store cleanliness and organization of over-the-counter products.

Managed daily inventory of products, placed orders, and conducted the inventory invoices for accounting.

Starbucks (Apopka, FL) Nov 2010 – July 2012

Shift Supervisor

Held responsibility for opening and closing store, daily store operations, cash management, retail display, and inventory management.

Conducted barista training and development, coaching, and role-modeling for exceptional customer service.

Upheld thorough product knowledge, food safety, and cleanliness.

Organized and deployed baristas based on customer volume/demand.

Provided appropriate resolution for customer dissatisfaction.

Set goals for the shift and encouraged partners to work as a team to meet store and shift goals.

Skills

MS Office (Word, Outlook, Excel, PowerPoint), POS Systems, 90+ WPM, Social Networking, Public Speaking

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