Front Desk Agent, Customer Service Representative, Administrative Asst
Resume:
Tammy Adams
**** ********* ******, ***. ***
Fort Worth, TX 76107
***********@*****.***
Professional Capabilities
Customer Service 15+ Financial skills Interpersonal skills
Typing 55 WPM Private Caregiver 5+ Critical Thinker
Microsoft Word Dependable Detailed Orientated
Microsoft Excel Supervisory Skills Call Center Experience
Microsoft Outlook Scheduling Payroll
Work History
Front Desk Agent Radisson Hotel – FTW South Fort Worth, Texas
Job Duties: April 2015 - Present
Assist guest with checking in / out of system.
Making reservations via email of phone.
Answer multi-line telephone system.
Financial reconciliation of cash and credit cards at shift end.
Handle guest concerns, complaints, or issues.
Private Caregiver Connie Cares Incorporated North Richland Hills, Texas
Job Duties: August 2014 – March 2015
Assist residents with non-medical tasks such as bathing, dressing and grooming.
Execute household tasks including laundry, cleaning and pet care.
Provide companionship with a listening ear, a cheerful conversation and a caring heart.
Transportation provided for appointments, shopping or errands.
Front Desk Supervisor Country Inn & Suites Hotel Fort Worth, Texas
Job Duties: March 2006 – August 2012
Delegated responsibilities and established an appropriate system of accountability.
Perform duties that require me to possess patience, attentiveness, clear communication skills, a calming presence and the ability to solve guest issues or concerns.
Train new hires for front desk duties on computer software, checking in/out of guests, cash handling, credit card reconciliation, reservations and customer service skills needed for their position.
Monitored progress and assessed quality of job performance by employees for quarterly pay increases.
Scheduling and payroll for front desk and housekeeping departments.
Supervised 8-10 employees daily.
Customer Service Representative AEGON Customer Service Center Hurst, Texas
Job Duties: July 1998 – May 2005
Answer phones to determine customer requests or inquiries concerning product, service, billing, benefits or claims.
Provide customers with adequate, up-to-date knowledge of insurance benefits and service information.
Identify, research, and resolve customer issues in timely manner.
Complete in detail all call logs and communication with customers.
Education
Tarrant County College Fort Worth, Texas
Completed 61 hours in Criminal Justice Studies
R L Paschal High School Fort Worth, Texas
Awarded Diploma in General Studies
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