Manager Customer Service

K I M B E R L Y A . WE DD I NG

HOME 410-***-**** • CELL 301-***-****

**** ****** ****** **** • SYKESVILLE, MD. 21784 • *********@******.*** SUMMARY

Hardworking professional with over 33 years of experience in office management and administrative functions. An exceptional communicator with demonstrated success in customer service skills and relationship building.

EXPERIENCE

November 2013 – April 2016 Animal Medical Hospital at Glenwood Glenwood, MD

Office Manager

Responsible for managing receptioninsts schedules, daily responsibilities, customer engagement, gathering required documentation, and communication of any future client services.

Review and monitor the operating rhythm between technicians and front desk staff to ensure accuracy and cohesiveness.

Monitor the admissions/discharge efficiencies of surgery patients and outpatients and provide additional support for clients.

Subject matter expert in office software which required on going training for staff members.

Collaborate with Practice Manager and practice owner to implement new processes, services, and marketing strategies.

Support the Practice Manager and Owner with weekly appointment and surgery schedules, ensuring proper staffing.

Responsible for monitoring aging of accounts and establishing payments policies.

January 2006 – October 2013 Sykesville Veterinary Clinic Sykesville, MD

Receptionist/Office Manager

Provided customer engagement while greeting clients and while managing the front desk.

Provided support to clients on surgery days and ensuring the completion of required documentation.

Prepared daily revenue report to leadership.

2

August 1984 – April 2003 Carday Associates, Inc.

Beltsville, MD

Receoptionist/Administrative Clerk

Answered and directed a fifty-line phone system while simultaneously maintaining detailed organization report.

Reviewed and managed various office accounts, including US Postal accounts, explanation-of-benefit forms, and daily welfare fund disbursements.

Serve as point-of-contact for all members and vendors.

Create and maintain weekly secretarial file for executive offices.

Train new personnel on office expectations and equipment.

Provide assistance, as needed, to administrative staff and other departmental staff.

June 1983 – August 1984 North American Automated Systems Hyattsville, MD

Receptionist/Secretary

Perform clerical duties including correspondence preparation, arranging shipments and general office functions.

Coordinate and schedule appointments for Operations Manager.

Serve as initial point-of-contact for all sales representatives and customers.

EDUCATION

August 1979 – May 1983 Elizabeth Seton High School, Bladensburg, MD SKILLS

Avimark

Proficient in Excel

Proficient in Microsoft Word

Previous in various phone systems

REFERENCES

Professional and personal references are available upon request. HOME ( 4 1 0 ) 7 9 5 - 5 4 6 5 • C EL L ( 3 0 1 ) 5 0 9 - 2 9 7 1 4 1 1 4 LONDON B R I DGE ROAD • S YKE S V I L L E, MD . 2 1 7 8 4 • WEDD I NG 1 7@HOTMA I L . COM 3

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