Jarrod Tichauer

**** ******* **** *****,

SE.# **13,

Bellevue, WA. 98006

425-***-****

acxii9@r.postjobfree.com

SUMMARY

My unique blend of technical expertise acquired over a span of 17 years makes me an ideal candidate for various IT Management/Director positions and Hands On IT Project Management. My objective is to utilize my experience and technical expertise in a productive environment so I can make a meaningful contribution towards advancing the goals of my future employer. Highly effective in promoting a positive, productive environment. Reputation for excellence and high quality service to clients. Good eye for detail; well organized, skilled in setting priorities. Resourceful and self-confident; can get the job done, and do it well. Strong interpersonal and communication skills. Remain calm and work well under demanding conditions.

Strong facilitating, teaching and public speaking skills for a diverse population. Excellent communication skills in relationship building, marketing, and program development. Proven record of innovative and effective staff development. Strong commitment, vision and leadership. Developed innovative programs for IT Staff and incorporating trends on the leading edge of the I.T. field. Effective problem solver; thorough researcher. Well organized and focused in coordinating projects. Strong analytical, writing and research skills.

• Conscientious and thorough with detail. Equally effective working independently and in cooperation with others.

• Effective working alone and as a cooperative team leader.

• Keen perception for extracting important data. Innovative in designing and carrying out projects.

• Highly motivated to achieve set goals.

• Successful in mastering new skills through hands-on experience. B.S. degree with emphasis in Computer Information Technology with a minor in Business Mgmt.

• Effective and persuasive with all segments of the community.

• Skilled and thorough in analyzing problem situations and finding creative solutions. Sharp, quick learner; willing to get involved. Strength in analyzing, researching, organizing, and problem solving.

• Excellent organizational and communication skills. COMPUTER & ESSENTIAL SKILLS

• Interfaces with other top-level management and technology heads across the company; takes an active role in determining overall company technology and development strategies and specific strategies for individual projects.

• Balance specialization and cross-functional expertise.

• Become an arbiter of risk.

• Building strong working relationships.

• Embrace analytics.

• Embrace enterprise architecture.

• Move from project management to program management

• Directs the selection, acquisition and maintenance of current, cost-effective and appropriate operations technology products to support the organization's IT functions.

• Oversees all data center operations and related services throughout the organization.

• Directs, motivates, develops and oversees the performance of the management team and key staff.

• Develops standard computer operations in a computer center.

• Elaborates on key issues in computer operations in a wide range of business environments.

• Leads in improving computer center services for business users.

• Monitors industry trends and market directions for computer operations.

• Evaluates productivity and cost effectiveness of workflow, hardware and software costs.

• Develops a system to enhance communication among IT staff, users and management teams.

• Computer Specialties: Local and Wide Area Network Mgt.- Network Security Specialist - Client/Server Application Implementation & Support - Network Integration Specialist - Telecommunications Systems Mgt.- Access Control & Security Systems Mgt. - Technical Support, Troubleshooting and Problem Resolution - Preventative Maintenance Systems - Disaster Recovery Specialist - Education and Training Course Development and Instruction - Extensive Experience with Microsoft, VMWare Cisco, HP, Avaya Products & other Major Hardware/Network Providers. EXPERIENCE

Director of I.T. 11/2010- 9/2016

AllianceCare (now owned by CareSouth)

• Oversee a staff of 2 Network Administrators, 6 Help Desk Engineers and 2 Developer

(SQL DBA).

• Technical leader for a large multi-zone Citrix farm with 800+ concurrent users and 43 Citrix servers in 2 datacenters. Build, setup and 24x7 on-call support of Citrix presentation server 4.0 and XenApp 4.5 farms, password manager 4.x, Web Interface, Installation Manager, SQL DataStore and Terminal Services running on VMWARE ESX. Research, build and test virtualization (Microsoft Hyper-V, VMware ESX Server and Citrix XenServer). Technologies. Build, Test, Deploy and P2V of XenApp 4.5 (Win2003) and XenApp 5.0 (Win2008 R2) Virtual Machines on VMware ESX 4.0. Migrate Citrix XenApp 4.5 farm, Password Manager and Web Interface servers. Lead team to virtualize Exchange Server 2010 and p2v Windows Servers on VMware ESX.

• Oversee and design the architecture of the entire CERNER (Homeworks& Roadnotes) implementation and upgrade schema.

• Accountable for the function's budgets and approves related capital expenditures

• Design and manage deployment of IT Virtualization for 17 locations across the country.

• Evaluate, select, train and develop systems and programming personnel. Manage wage, salary and individual performance within the department.

• Design the Integration between Carewatch, Cerner and Visitrax into the Payroll system

(Great Plains) and provide business solutions with main providers as CDW, Microsoft, CERNER and CECC (McKesson).

• Experience in GUI or web-based Microsoft development environments using .NET Framework, Visual Studio .NET, including ASP.NET, VB.NET, C#, and SQL Server(stored procedures, triggers)

• Oversee the design, development and maintenance of a comprehensive IS disaster recovery plan. In charge of budget management and cost control across branches.

• Operational Control for Web applications, Great Plains and Blackberry systems.

• Coordinate all Vendors for network and hardware requirements and provide business strategic direction, project management, and technology research.

• Define solutions, systems and methodology integrating accounting to define P& L. Define the scope to outsource IT resources to reduce costs.

• Design and implement IT disaster recovery and Business continuity. I.T. Director 2/2010 – 10/2010

Katzman, Garfinkel & Berger P.A. Law Firm

• Reporting to the Managing Partner, responsible for managing all aspects of the company's Information Systems. Oversee major IT functions including: security risk assessment, incident response, security policy creation and enforcement, business continuity planning, disaster recovery, project management, budgeting, application support, and business planning. Manage and mentor a team of 14 professionals.

• Architected and integrated back-end network infrastructures for our local and remote offices with an emphasis on scalability, availability, security and manageability. Provided tech support for our various Cisco products. Monitored and troubleshoot Cisco network traffic. Configured and managed Cisco routers for frame relay, ATM, ISDN, T1 & T3. Provided knowledge transfer and training to the I. T. team.

• Designed, supported and implemented corporate LAN/WAN using Cisco routers and L2/3 switches. Implemented Virtual LAN with Routing, Wide Area network, and Redundancy of all active devices. Designed and implemented 802.1x authentications on 2950 switches using RADIUS server.

• Designed OSPF routing, setup core as area 0 and each office was configured in a different Autonomous system using BGP between Autonomous systems.

• Implemented VOIP Network and Nextone Session Controller. Using the Nextone tools such as iVMS, analyzed network traffic and established interconnect through CLI and iView between VoIP carriers. Responsible for establishing interconnect between SIP or H. 323 protocols and troubleshooting of them for keeping proper signaling also worked on several protocols such as UDP, RTCP, RTP, etc. Responsible for route management.

• Administration of dual domain networks which consists of 47 servers – including 25 Windows Server 2008 R2, 21 Windows 2003 servers & 1 Plesk server. Management of Exchange 2003, Exchange 2007 & Exchange 2010 environment including a recent and successful upgrade from Exchange 2007 to Exchange 2010.

• Designed multiple, redundant vSphere Blade Infrastructures for new Microsoft Exchange 2007 environment **2 Infrastructures, 2 hosts, 4 Wintel, 9+ VM’s.

• Remote computer access programs utilized including but not limited to RADMIN, Remote Desktop Connection (RDC) NetMeeting, Gotomypc & PC Anywhere.

• Managed and Maintained Prolaw to automate work processes with integrated case and matter management.

• Expertise in the installation and operation in Life-size Video Conferencing, Polycom Teleconference, and other conferencing and teleconferencing applications and equipment.

• Installed and Maintained Plesk Server which assists in Greylisting which has reduced the amount of unsolicited e-mail (SPAM) the firm was receiving on a daily basis.

• Designed and deployed IP-SAN/Virtualization system to provide high availability and cost savings.

• Installation of VOIP infrastructure and converted office and existing systems to new VOIP platform.

• Supporting 11 Imac workstations; Integrated IMacs & Ipads within the corporate network utilizing Entourage & Office for Mac.

• Supporting over 175 end users in multiple locations across Florida with their software applications, including but not limited to troubleshooting hardware and software problems.

• 3rd party applications implemented as follows: BES server (Blackberry Enterprise Server) & Windows Mobile.

• Watch Guard Firebox X 550e utilized for LAN & integrated wireless security. I.S. Manager (Director)

Michaud, Mittelmark, Marowitz &Asrani P. A. Law Firm 5/2002 – 2/2010

• Oversee all network infrastructure activities for a Medical Malpractice Insurance Defense law firm and supervision of a team of technical engineering resources.

• Hands-on Design, implementation, optimization and administration of multiple domain networks consists of 26 servers – including 15 Windows 2003 servers 7 Windows Server 2008 R2 and 4 Windows 2000 Advance Server boxes). Management of Exchange 2003 & Exchange 2007 environment including a successful upgrade from Exchange 2003 to Exchange 2007.

• Designed Secure Network for firm migration. Duties performed. Re I.P. the Network, redid the firewall policies, reroute the traffic using EIGRP and BGP protocols, Network Summarization, provide Load sharing and automatic failover for application servers. IOS upgrade and router hardening for 2600, 3600, 7200 routers and 6500, 2900 and 3500 series of switches.

• Managed Ciscos Ip telephony and IPCC Contact Center Enterprise. Monitored call manager, ICM Call Center systems, UNITY voicemail, IVR and CVP. Established and supported ICM and CVP call routing scripts. Coordinated with the business to design, enforce and test ICM and CVP call flows. Handled ICM and CVP routing scripts, Cisco Auto-dialer campaigns, Cisco Agent and Supervisor Desktop clients. Regulated documentation of the environment and operational processes.

• Management of ancillary support infrastructure including: Proxy Server (ISA 2006), Symantec Backup Exec, Endpoint Security & Symantec Anti-Spam. Print Server, File Server, WebLogic 9.2 & 10.0 (Oracle), Intranet and Database Servers (Prolaw, Time Matters & Tabs).

• Built Terminal Server to allow home users to dial into office network using RDC; Setup O.W.A. (Outlook Web Access) to allow users to check e-mail nationwide.

• Management of technical equipment inventory for projects as well as day-to-day supplies and repair various hardware used in project installations. I.T. Team Lead / Network Specialist 2/2000 - 3/2002 Productivity Point Int’l.

• Responsible for deploying Operating Systems and Programming platforms to support high level technical education for IT professionals

• This role required technical knowledge and troubleshooting skills in Microsoft, Novell, Citrix Metaframe, Nfuse and other proprietary environments

• Maintained LAN/WAN Operations in Ft. Lauderdale, Miami, Orlando 7 Tampa. Provided I.T. Support for three locations. Oversee Helpdesk (approximately 350 end users) activity and provide support as needed.

• Technical contact for specialized technical training classroom setup as requested by clients. Assisted training department to provide better classroom delivery.* Installing and configuring Cisco routers and switches (1900 & 3600 series) for P.P.I. locations nationwide. Maintained inventory control in South Florida.

I.T. Support 1/1997- 1/2000

Med-One Healthcare

• Responsible for PC maintenance, assembly, repair, upgrade, and customer support for the home and office users

• Built in-house network from the ground up which consisted of E-mail server, File Server & ISA Firewall

• Database design for Medical recruitment program using Microsoft Access CERTIFICATIONS & EDUCATION

Florida Atlantic University (1999)

Boca Raton, Florida

• B.S. Computer Information Systems & B.A. (minor) Business Mgmt.

• MCSE – Microsoft Certified Solutions Expert

• MCSA - Microsoft Certified Systems Administrator/Associate

• MTA - Microsoft Technology Associate

• CCIE – Cisco Certified Internetworking Expert

• CCNP – Cisco Certified Networking Professional

• CCNA – Cisco Certified Network Associate

• VCDX-NV – Vmware Network Virtualization (Design Expert)

• VCP-DCV – Vmware Data Center Virtualization

• VCP-Cloud –VCP-Cloud

• CCA – Citrix Certified Associate

• CNA – Certified Novell Associate

• Network +, A+

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