Customer Service Administrative Assistant

MARILYN KELLY

Brooklyn, NY

718-***-**** *****@***.***

Administrative Assistant IT Support Billing Specialist

SUMMARY OF QUALIFICATIONS:

Reliable, dedicated, detail-oriented Administrative & Accounting Professional with 15+ years of experience providing clerical and financial support to executives and managers. Background includes accounting operations, customer service, and general systems support. Performs tasks effectively and quickly learns new processes and skills. Computer skills include: MS Excel, Word, Lotus 123, Peachtree, QuickBooks, and AS400. Seeking an opportunity in an established organization where I can contribute my positive attitude and skills to the smooth operations of a department.

CORE SKILLS:

Document Preparation/Verification Accounts Payable/Receivable Invoice & Payment Processing

Analysis & Reporting Customer Service System & Operational Training

PROFESSIONAL EXPERIENCE:

AIG, New York, NY

Administrative Assistant - Home Office Administration Group, 2013 – 2016

Supported agents and executives with their administrative needs

Assisted with budget management by analyzing actual monthly expenses to identify ways of reducing expenses

Collaborated with functional departments on project activities and communications for a Windows 7/Citrix 6.5 migration, a wireless upgrade, and an AV project to contribute to positive project deliverables and customer satisfaction; supported internal users with daily space requests; performed process relocation requests and new employee setups

Managed equipment inventories in support of the business

BSA/Administrative Assistant - Global Marine and Energy Group, 2006 -- 2013

Processed workflow documentation for the Global Marine and Energy & Property/Casualty lines of business and served as Customer Service liaison for IT and Property Engineering Loss Control Technical Support

Responsible for granting and modifying access to computer software applications and system

Coordinated and supported building service activities, office moves and employee placements; assisted with consolidating and streamlining business administration and space planning, which enabled the business to save time, money and resources

Maintained inventory of office equipment and supplies utilizing Ariba, enabling cost savings for company

Processed vendor invoices and submitted for payment using SAP

REGENT BABY PRODUCT /BABY KING 2003 – 2005

Accounting Clerk/Sales Assistance

Inputted purchase orders and sales contracts into AS 400 daily; processed vendor invoices and submitted them for payment; processed orders daily through EDI system

Assisted customers with order and shipping information; prepared charge backs

Performed various accounting and clerical functions to support supervisor; distributed incoming mail daily

CARGILL INC. 1987 - 2001

Account Payable/ Forwarding Clerk

Prepared import letters of credit to international suppliers; analyzed title documents, processed vendor and supplier invoices, and calculated and arranged for payments in both U.S and foreign currency

Monitored accounts receivable daily and collected on delinquent payments; processed all types of payments via wire transfer, direct debit, checks and drafts in a timely fashion; accountable for distributing and replenishing petty cash weekly

Processed travel and entertainment expenses

EDUCATION:

ICS, Scranton, PA – Associate’s degree in Business in Finance - GPA 3.0

COPE Institute, New York, NY – Junior Accounting Computerized Course

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