Customer Service Administrative Assistant
Resume:
DEBORAH SCHAEFER
*** ****** ******, **********, ** 19952 ● 302-***-**** ● **********@*****.***
EXPERIENCE
Customer Service Agent October 2015-December 2015
Sitel Operating Corporation, Milford, DE
Answering customer service line
Assisting with card problems
Assisting with complaints
Telephone Operator March 2008- May 2015
Beebe Healthcare Medical Center, Lewes, DE
Answer multi-line telephone system
Direct calls to correct department
Deliver cards and flowers to patients
Cold Call Qualifier & Receptionist July 2005 – May 2007
James, Stevens & Daniels Inc., Dover, DE
Made cold calls to organizations to offer collection services
Answered multi-line telephone system
Inputted and revised documents and correspondence using
Microsoft Word, Excel, Fcabinet
Handled incoming and outgoing mail
RELATED SKILLS Typing 54 w.p.m., 9,924 10-key k.p.h., Proficient in Microsoft Word, Excel, PowerPoint and Internet.
EDUCATION
Administrative Assistant
Delaware Technical & Community College July 9, 2007 – October 4, 2007
Thirteen-week training program including the following:
Computer Applications (Microsoft Word, Excel, and PowerPoint)
Professional Communications and Workplace Expectations
Office Procedures and Applied Math
Alpha/numeric Keyboarding
Certificate of Attendance Awarded: October 4, 2007
JAMES M. Bennett Sr. High School
High School Diploma Awarded
REFERENCES SUPPLIED UPON REQUEST
REFERENCES SUPPLIED UPON REQUEST
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