Network Engineering, NOC and Data Center Technician

Location:

Saint Peters, MO

Salary:

52K

Posted:

November 15, 2016

Contact this candidate

Resume:

KEVIN A COOK

314-***-**** (mobile)

**.**********@*****.***

Network Engineering, NOC and Data Center Technician experience with over 15 years in Information Technology and Information Security Systems. Experience includes layer 3 configuration upgrades/downgrades, troubleshooting, and solving WAN/LAN issues. Diversified skills include layer 1 implementing, installing, configuring, and administering. I’m considered “well seasoned” in Information Systems and very detail oriented. Over 6 years of Micro-Management with the ability to instruct a medium to small size team.

I consider myself apart of a young society that was designed by our country’s for-fathers to help our country find solutions. As a Veteran, I have seen the alternatives to the civilian way of life and appreciate things we often take for granted. I’m accustomed to working hard, experienced with building trust, and teaming with diverse backgrounds. I know how to plan, manage time, and prioritize tasks. I’m also a motivator and energetic. Applying leadership traits have developed me to become a good leader as well as a good follower. I’m eager to make contributions and live a productive life.

EDUCATION

ITT Technical Institute

March 2012

Bachelor Degree of Science in Information Security Systems

Forest Park Community College

May 2009

CCNA Certified

United States Marine Corps

July 2003-2007

IT/Project Management; Aircraft Maintenance/Network Administration Specialist

Platoon Guide; Meritorious Mast Achievement Award; Good Conduct Medal

60% Disabled Veteran 10-15 Point Hiring Preference

ITT Technical Institute

September 2000-2002

Associate Degree of Applied Science in Computer Networking; 3.0 accumulative GPA

Hazelwood Central High School

September 1995-1999

College-Preparatory Diploma

FBLA/DECA Club Member

Varsity Football Captain; Suburban North Honorable Mentions 1998-1999

TECHNICAL SKILLS

HARDWARE SUPPORTED: Windows Servers. Cisco iSeries/AS400. Cisco 800/2600/6500/7600/10000/3600 series routers. Cisco ASR, GSR and ESR series routers. Cisco Catalyst Switches, Dell servers, IBM servers, Compaq Servers, HP servers, ALPHA servers, RISC servers, Storage Area Networks, Exabyte tape libraries, Intel server and pc platforms, 3com Phone system, Panasonic Phone systems, Inter Tel Phone system, Asterisk, Trixbox and Cisco phone systems, PCs, Macintosh, Logistics

PROGRAMMING LANGUAGES SUPPORTED: SQL, Java, JavaScript, C#, Python, C++, PHP, IOS, Ruby/Rails,Visual Basic, Perl, HTML, COBOL, Pascal

NETWORK TOPOLOGIES SUPPORTED: Star, Bus, Ring & Mesh Topology, BASE2, 10BASE100, TOKEN RING, FDDI, STAR, POS, Fiber, ETHERNET, Wireless, Satellite, Ricochet, Star band, RAS, VPN, ISDN, Frame Relay, T1 and ds3 circuits

PROTOCOLS SUPPORTED: Expert skills in IP routing including BGP, PPP, OSPF, and RIP. TCP/IP, IPX/SPX, HDLC, NetBEUI, NETWARE/IP, AppleTalk, GPRS, SNMP, POP3, HTML, FTP, WINS, DNS, DHCP

NETWORKS SUPPORTED: LAN, WAN, WLAN, MAN, SAN, PAN, EPN & VPN. All layers of the OSI Model and a working knowledge of wired and wireless networking. Experience maintaining and operating an enterprise scale vulnerability scanning environment.

OPERATING SYSTEMS: Standalone UNIX, Windows 00/03/07 Windows NT Server/Workstation, Windows NT Terminal Server, Novell NetWare 3.12/4.12/5.2, Border Manger, UNIX and Linux OS and Servers: Solaris, Redhat Linux, FreeBSD and Ubuntu. Mac and Win Server OS: Windows 2008 Server, Windows 2008 R2 Server, Windows 2012 Server and Mac OS X Server 10.8

SOFTWARE SUPPORTED: All Microsoft Office Suites: Excel, PowerPointWindows Client/Server, Unix/Linux Systems, Mac OS X, VMware/Xen. Cloud Technologies AWS, Azure, and Google Cloud. Validating tools Burp Suite, Nmap, PuTTY, and Metasploit. Windows Vista Home, Home Premium, Enterprise, Business, Ultimate SP2, 64-bit, 32-bit, Mac OS 10.9. Office 2010, Office 2011 (Mac), Google Apps, Office 365, Internet Explorer 11, Safari 9.1 or greater, Firefox, Chrome, Outlook Online (Office 365), Pine, Outlook 2010, Outlook 2011 (Mac), Windows Live Mail, Windows 8 Mail, Apple Mail 7.x, Apple iCal 7.x, Mozilla Thunderbird, Evolution (RedHat Linux) 3.x, Adobe Dreamweaver CS 5.0 and above, Adobe Acrobat Professional 10, KompoZer, VMware Fusion 5, VMware Workstation 9.x, Microsoft HyperV on Windows 8.1, CU-Boulder VPN Service, Oracle 11g

UTILITIES: Antivirus and Anti-Spyware System Center 2012 Endpoint Protection for Windows, Microsoft Security Essentials for Windows 7, Vista, Windows 8 Defender, Sophos for Mac Home Edition Antivirus. Highly confidential data Search Tools: Identity Finder for Windows and Mac, SENF for Linux. Whole Disk Encryption: Symantec Endpoint Encryption (PGP)10.x. FTP, Telnet, and SSH Utilities: Fetch 5.x (Mac), Open SSH 5.x (Mac), PuTTY 0.60, Macintosh's Terminal utility. PDF Utilities: Adobe Reader, Preview (Mac OS), Foxit PDF Reader 7.0 and Built in PC PDF viewers

PROJECT MANAGEMENT PROCESSES: Risk Management, Water flow process, V process and Document Flow Modeling

EXPERIENCE

THOMSON REUTERS

OCT 2011 – JULY 2016

NETWORK ANALYST

(Perm/Full Time/50K Annual)

● TIER 2 Support: Knowledge Management – Create, publish, and update quality of Work Instructions to address high-volume incidents/events/traps.

● Day-to-day maintenance of data-center including documentation, processes and Standard Operating Procedures

● Improved quality/quantity of event dictionaries.

● Created and implemented work-flows in preparation for Automation.

● Improved on detection and recording of Incidents.

● Exceed Incident Management targets.

● Exceed core-values in innovation, partnership, performance, and trust.

● Instrumental in having one of our most frequently trapping alerts (performance counters) removed from our monitoring system, which resulted in a reduction of 300+ incident tickets opened monthly by our team.

● Troubleshoot issues/alerts thoroughly providing detailed emails of findings as well as suggestions on how it may be resolved to second level support.

● Performance consistently achieved the position requirements with full achievement and behaviors demonstrated were consistent with role in the organization.

MASTERCARD INTERNATIONAL

JUN 2010 – JAN 2011

NETWORK OP CENTER (NOC) TECH

(Contract/Full Time/48K Annual)

● Troubleshooting the major accountabilities including Change Management, Incident Management, Problem Management and implementation of logical network connectivity.

● Resolved network communication and operation issues impacting backbone access and performance globally.

● Key advisor for the Wikipedia resurrection after Denial of Service attack in December 2010.

● Supported assigned projects, including responsibility for planning; time and cost control; resource utilization and implementation.

● Supported and assisted with the design, architecture, implementation, security and support of large multi-site, multi-vendor MPLS and Data Center network communication environment.

AT&T

SEP 2008 – JUN 2010

NETWORK OP CENTER (NOC) TECH

(Contract/Full Time/46K Annual)

● Maintenance and provisioning of T1, T3/DS3 services including day to day data-center maintennance

● Implementation and management of processes as they relate to the detailed analysis of automated testing results

● TIER 2 Support: Provide 24 x 7 demand maintenance support for IP cable regional network and IP cable access devices on the common backbone and AT&T’s ISP services platforms.

● Troubleshooting and resolving single customer troubles that are due to network or application issues, IP cable abuse issues, multiple and single customer issues.

● Acountable for directing all activities leading to the isolation and resolution of the customer maintenance experience, design and management of maintenance process rules for automated trouble isolation, and project management of the automated maintenance experience for Business Customer services

● Ensured that both AT&T and the supported customer’s upper management are updated with real time information during major outages while handling associated escalations.

● Partnered with internal Technical Support Groups, i.e. AT&T Abuse Team / AT&T Labs, to determine root cause information and document issues and results.

● Partnered with the Tier 3 and 4 Technical Support Groups internally and externally to manage services and troubleshoot system problems from a NOC to NOC interface.

● Managed multiple simultaneous troubles and escalations to all levels internally and externally.

● Reported directly to the Operations Manager and quite often worked independently as well as a member of a larger team.

● Responsible for providing remote monitoring, troubleshooting, fault identification and management, performance reporting and real-time performance tuning.

● Provided maintenance of IP networking on Cisco, UNIX servers, operating systems, and applications to maintain 99.9 +% uptime in an active production environment.

VERIZON BUSINESS

AUG 2007 – AUG 2008

NETWORK ENGINNER (Private IP)

(Contract/Full Time/32K Annual)

● Execute and automate scans on networks, systems and applications to identify vulnerabilities.

● TIER 3 Support: Troubleshooting/Recommend remediation and/or mitigation steps for identified vulnerabilities.

● Work with the Global IT team to track and remediate vulnerabilities as defined by policy.

● Validate the remediation or mitigation of vulnerabilities.

● Maintain the enterprise vulnerability management dashboard.

● Experienced with F&E, Net Pro and other Verizon Business Network Systems.

● Performed logical private IP provisioning using remote access tools, back office systems and databases to build and activate Layer 3 configurations to the Verizon Business Provider Edge (PE) routers.

● Installed, configured, tested and troubleshot on all physical and logical layers between the Frame Relay, ATM or other directly connected ports.

● Implemented Cisco router configurations and functions requiring advanced skill sets.

● Proficient with Frame Relay, ATM, NMS tools and associated test systems.

● Possessed working knowledge of TCP/IP, subnets, VLANS, Radius authentication, firewall configurations, access control lists, VPN, internet, secure inter-working gateways, LAN and WAN topologies.

UNITED STATES MARINE CORPS

JUL 2003 – JUL 2007

AVIATION/NETWORK ADMIN SPECIALIST

(Active Duty/E-4/28K Annual)

● Planned and led projects that encompassed the overall design, development, and implementation of new general-support systems and significant enhancements to the operational system.

● Day-to-day maintenance of the data-center

● Assisted over 150 installations on desktop PCs and Panasonic notebook tablets.

● Troubleshooted/Installed and Configured all variations of Cisco servers, routers and switches

● Attended the Department of Defense AV8 and KC-130 Aircraft Training annually.

● Confirmed accessibility and entry through FTP and HTTP for downloading, uploading and transferring web pages.

● Administered SAN over a LAN over unit SMS by using a WAN over an ATM.

● Identified and compiled with IT technical requirements, including but not limited to those specified in the corporate enterprise and technical architectures.

● Established NALCOMIS (Naval Aviation Logistics Command Management Information Systems) with a team that contributed to four major divisions delegating priority and efficiency for future aircraft administrators.

● Managed the tool room inventory supply for the entire four divisions of command: Power Plants, Avionics, Ordnance and Air Frames.

GLOBAL PAYMENTS

SEP 2001 - JUN 2002

TIER 2 SUPPORT/TECHNICAL TRAINING SPECIALIST

(Perm/Full Time/31K Annual)

● Administered between 9 and 11 training sessions daily with 10 to 30 merchants per session.

● Responsible for troubleshooting WAN/WAIS management processing delivery of POS terminals to Canadian merchants and TCP/IP.

REFERENCES

Jon Newbolt

Senior Systems Engineer

Thomson Reuters

717 Office Parkway