Technical Support Software

Syed Asif Hussain

**** ********** *****, **** # ** Mississauga, ON, L5V 1Y3

Phone: 647-***-**** ****************@*****.***

Career Objective

To obtain a System Administrator / Desktop Support Technician position and apply my technical skills in providing a single point of contact for end users to resolve issues related to System, hardware and equipment.

Profile

Strong foundation in Operating systems, Server administration, Network security

System monitoring, backup and recovery, desktop infrastructure & virtualization, computer hardware.

Organized, detailed-oriented and proactive individual with exceptional follow –through abilities

Highly motivated team player who is well organized

Experienced with handling diverse cultural groups

Fluent in English

Valid driver’s license (G)

Professional Summary

MCP, MCSA and CompTIA A+ certified professional with 20 + years of IT Management and Technical support experience providing software, hardware, client/server and networking technical support. Possess proven record working in high-volume, with more than 80 branches all over the country. Demonstrate highly technical strengths in diagnosing, troubleshooting and resolving client issues. Communicate effectively with both technical and nontechnical users. Excellent problem solving skills and possess high patience in dealing with frustrated users.

Technical Highlights

Technologies: Active Directory, DFS, GPO, Hyper-V, Remote Access, Direct Access, Branch Cache, RDS, WES, WSUS, AIK, DNS, DHCP, IPAM, Bit Locker, TCP/IP, HTTP, SMTP, NTP, SNMP, LDAP, MS Exchange

Operating Systems: Windows Server 2012, Windows 2010, Windows 2008, OS/400, Windows XP, DOS, Windows Sever 2003, Windows NT

Software: MS Office (Word, Excel, PowerPoint, Outlook, MS Access), Oracle 10g, Vb.6, FoxPro, Visual FoxPro, Outlook, Oracle forms & Reports, Crystal Reports 7.8.9

Hardware: LAN Networking, Cisco Routers, Switches, Modems, PC hardware, Laptop, Mobile devices, routers, switches, scanner, tape drives

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Databases: AS/400 DB2, MS SQL Server, MS Access, Oracle 10g

Browsers: Internet Explorer, Firefox and Chrome

Work History

Loss & Prevention

Burberry Store Halton Hills Jul 2014 - Present

Prevent thefts / Loss at retail store

Report on daily summaries to long-term measurement of risk or liability

Monitor footage from surveillance cameras and assess and maintain store safety

Assist guests or customers who have encountered safety issues

Guard access control and ensure all doors/cabinets properly locked

IT Consultant 2014 - Present

Freelance

Prepare laptops/desktops and install software

Troubleshoot hardware and software issues

Resolve any malfunctions by removing and installing accessories

Marvel Lazer Inc Mississauga, Ontario

Technical Support Jan - Jun 2014

Diagnose, troubleshoot and resolve range of software, hardware & connectivity issues.

Set up administrative passwords and directory permissions

Install and maintain anti-virus, firewall and security, configure and maintain software applications, operating systems, administration and system monitoring

Hardware installation

HBFCL Karachi, Pakistan

IT Manager 2007 – 2013

Performed installation, upgrade, data backup and recovery, carried out operating systems maintenance.

Implemented LANs, WANs, network segments, Internet, and intranet systems.

Resolve connectivity problems reported by users.

Maintain network and system security and analyzed and isolated issues

Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Assigned routing protocols and routing table configuration, configuration of authentication and authorization of directory services.

Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Technical & Network Support 1997 – 2007

Installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Education

Diploma Network Engineering

Canadian Business College 2014-2015

Web Engineering Certificate, N.E.D Engineering & Technology

University Karachi 2012

Master of Business Administration

Muhammad Ali Jinnah University, Major in IT 2007

Bachelor in Commerce; Major in Business Management

Commerce College (Karachi University) 1984 - 1986

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