Project Manager Technical Support
Resume:
REGINALDO N. BAWIIN
**** *. ******** ***. *** C*, Clearwater, Florida 33755
********@*****.***
Professional Summary
Information Technology professional with more than 10 years experience in the industry doing systems analysis/design, database programming using Microsoft SQL Server and managing projects.
Core Qualifications
Strong collaborative skills
Ability to prioritize
Excellent problem solving skills
Knowledge in requirements gathering
Knowledge in requirements analysis
Knowledge in system implementation
Professional Experience
ACLT Computing, Inc., Philippines
March 2007 to May 2016
Systems Analyst/Programmer – Research and Development
Participate in the management and enhancement of the existing HRIS products.
Estimate development man-days.
Execute database development tasks.
Performs documentation of development efforts.
Approve client’s requirements and specifications from Systems Implementation Group
September 2003 to March 2007
Technical Support Specialist- Technical Support Group
Receives telephone calls and e-mails from users and assists with their technical problems or questions.
Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.
Works with the systems implementation group to research problems and find solutions.
Performs analysis, design and development of clients request for customization.
Home Guarantee Corporation, Philippines
October 2002 to February 2003
System Analyst/Programmer – MIS Department
Performs analysis, design and development of in-house requirements.
Maintains documentation of all programs/customizations.
ACLT Computing, Inc., Philippines
January 1999 to September 2002
Systems Analyst/Programmer – Research and Development
Design, analysis and development of programs needed by the clients.
Maintains documentation of all programs/customizations performed per client.
Perform review of Client Requirement Specifications conducted by the Systems Implementation Group.
April 1998 to January 1999
Project Leader - Systems Implementation Group
Organizes a project plan per implementation project handled.
Coordinates closely with User Project Manager and represents the implementing team to the steering committee members.
Interacts with the steering committee in major decisions that relates to the project.
Acts as Technical Consultant in Systems Integration with other applications.
Responsible for the approval and finalization of the client’s requirements and specifications.
Allocates human, time and other resources for every implementation tasks.
Monitors the status of implementation projects handled.
Decides and performs necessary adjustments to project plan and resource allocations to meet deadlines.
Responsible for the completion of the implementation projects.
Develops customizations, sub-modules as required by the client.
September 1997 to April 1998
Application Specialist - Systems Implementation Group
Implements the company developed Human Resource and Information Systems software package containing Payroll, Timekeeping, Personnel Information to client companies. Analyzes client workflow, tailor-fits company policies to the software and guide users in system navigation.
Develops sub-modules of the package for enhancement/upgrade. Sets up client and server connectivity.
Colegio San Agustin, Philippines
June 1996 to April 1997
High School Faculty
Handles computer science courses for 1st year (QBasic) and 2nd year students (Word Processing).
PROJECT EXPERIENCE (All occurred with ACLT Computing Inc.)
Client Name: Shoe Mart Inc.
Description: Timekeeping System implementation
Role: Project Manager /Lead Programmer
Responsibilities: Performs requirements specifications and system programming/ development of required modules.
Client Name: Energizer Philippines
Description: Timekeeping and Payroll System implementation
Role: Lead Programmer
Responsibilities: Performs requirements specifications and system programming/ development of required modules.
Assists in project implementation.
Client Name: Tupperware Philippines
Description: Timekeeping System implementation
Role: Programmer
Responsibilities: Performs requirements specifications and system programming/ development of required modules.
Assists in project implementation.
Client Name: DHL Philippines
Description: Timekeeping System and 201 module implementation
Role: Application Specialist/Programmer
Responsibilities: Performs requirements specifications and system programming/ development of required modules.
Education
Bachelor’s Degree in Computer Science
AMA Computer College – Makati
1993 to 1996
University of the Philippines at Los Baños
3rd Year Bachelor’s Degree in Computer Science
1988 to 1992
Skills
1.Experienced in Software Implementation Projects
Business Requirements Gathering
Solutions Installation and Configuration
Technical Issues Resolution
2. Experienced in Software Development Projects
HRIS ( 201, Time and Attendance, Payroll, Performance Appraisal )
Customization for client- specific business requirements ( Retirement Pay Computation, and Retroactive Pay Computation)
3. Experience and Proficiency in the use of Software Development Tools
SQL Server Management Studio 2008,2012,2014
Telerik reporting
Gupta/Centura SQLBase database development tools
Gupta/Centura Team Developer: a Windows application development tool
Gupta Report Builder: a reports development tool
Personal Profile
Gender : Male
Birthday: April 10, 1972
Birthplace: Calamba City, Philippines
Civil Status: Married
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