Customer Service, assistant Manager, sales, travel agent

Milana Shupenka

**** ******* **.● San Diego, CA *2109 ● 971-***-****

SUMMARY: I am an enthusiastic and global-minded individual with a strong desire to exceed customer expectations. I am detail-oriented, analytical, and organized in every task that I perform.

PROFESSIONAL EXPERIENCE:

Nordstrom, Portland OR - Sales,Processor and Area Coach June 2010 - Sep 2016

I work independently under general direction, use good judgment in all decisions and actions. I am committed in providing outstanding customer service every day.

•Assist Department Manager

•Training coach for the associates

•Physically unpack merchandise out of vendor cartons

•Print tickets and utilize Purchase Order information

•Check in and ticket merchandise

•Pack and ship merchandise

•Scan to ensure physical inventory matches logical inventory

•Sales

Wendy's, Portland, OR – Assistant Manager Aug 2006 - June 2010

Managed a single restaurant operation and staff while assisting the Store Manager in managing the store’s financial performance, budgets, payroll and overall store operations.

•Maintained accurate and complete paperwork relating to restaurant and personnel

•Maintained order and discipline among employees supervised, including reprimands, suspensions and recommendations of employment termination

•Managed financial performance to budgets, focusing on payroll, cash and receipts, productivity, food costs, security of funds and operating expenses and adheres to cash management policies

•Managed checklists and cash reporting; identifies cash shortages and overages during shift

•Assisted Store Manager in ordering, accounting and maintaining product and supply inventories

•Created crew schedule

•Identify and resolve challenges in food preparation and delivery to increase speed of service

•Ensures customer satisfaction through effective and efficient service and a clean and pleasant environment

EDUCATION: Everest College, Vancouver WA

Massage Therapist

Graduated: April, 2010

COMPUTER/SPECIAL SKILLS: Knowledge of Microsoft office suite

LANGUAGE SKILLS: Fluent in Russian, Typing skills

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