Darren Johnson

**** * **** ***** ******* IL *****

Cell: 312-***-**** Email: acxidb@r.postjobfree.com

PROFESSIONAL SUMMARY

Mailroom Clerk, laborer, and US Marine Corps Veteran with 15 years of experience in mailroom operations, risk assessment, safety procedures, quality control, and personal accountability. Range of experience working team, and client oriented dynamic and multicultural settings, with diverse groups of people. Accomplished measurable results working on a FedEx team, receiving official commendation for processing shipments on target and ahead of schedule. Insured personal and team accountability while supervising security team, providing safe passage to over 1400 high school students at Hyde Park High School, negotiating a neutral environment while working with parents, administrators, and students. Career supported by an Associates of Arts in Accounting from Taylor Business Institute in Chicago, IL.

SKILLS AND EXPERTISE

Package Analysis

Security Operations

General Management

Operations/Procedures

Data Logging/Recording

Mailroom Operations

Multi-tasking/Detail Orientation

Risk Assessment

Site Management

Supervision/Leadership

Crisis Prevention

Conflict Resolution

SUMMARY OF QUALIFICATIONS

Experience in managing a safe, healthy, effective, efficient work environment in both the food services and security industries for both myself and my team

5 years of experience using handheld/personal computer systems to process both personal and bulk mail

Working for FedEx, sorted an average of 10 trucks, or 1000-2000 pieces of incoming in the docking area over an 8-hour period

Handled sensitive mail and communication relationships, according to regulations, in both the military and in the healthcare industry

Consistently followed company, departmental, and industry standards, providing customer service, client relations, retention, while maintaining professional conduct in both the military and private sectors

5 years as a postal processing specialist in a high-tempo mail processing facility

2 years of experience in customer service, interpersonal communication, client scheduling, and direct-client communication working at a hospital call center

5 years of experience providing safe passage to K-12 youth in neighborhoods deemed dangerous by crime reports, including team management, risk assessment, route security, and over-watch over several neighborhood blocks

Preformed security operations, requiring standing for approximately 6 hours a day, including walking from post-to-post, over several blocks

Insured proper programing of mail sorting machines for zip codes, insuring proper mail routing for bulk mail and dolly mail loads

Practiced personal and team accountability of quality control, reading labels, observing packages for damage, and managing overall quality of mail processing line

Lead team of 15-20 unarmed security guards, providing support, on-site supervision, and training on communication systems and community relations

Acted as a liaison between team, organizational leadership, parents, and school administration on a daily basis

Reported all incidents of unsafe behavior and illegal activity to police and school security for self and for the team

Created and maintained a safe environment for school students and for neighborhood, instilling community participation in surrounding area

Cooked meals to order in complex and quick-changing environments, while providing excellent customer service

Worked with a close-knit team to ensure that all tasks, orders, and customer relationship management was completed to standard

Trained new employees about sanitation and other procedures in work area

Performed quality control for shipments contained diverse and complex goods

Collated, packed, and shipped orders to customers

WORK EXPERIENCE

6/2016- Present Custodial Day Spring Janitorial Services

3/2016-6/2016 Laborer Artic Inferno

10/15 - 02/16 Mail Order Shipping Clerk Art Institute Chicago, Chicago, IL

12/09 - 06/15 Safe Passage Worker Leave No Veteran Behind, Chicago, IL

01/08 – 12/08 Line Cook Chili’s Restaurant, Chicago, IL

04/07 – 10/08 Prep Cook Wrigley Field, Lakeview, IL

02/06 – 11/06 Parts Tech Randstand Staffing, Burbank, IL

EDUCATION

Associates of Arts, Taylor Business Institute, Chicago, IL

Word 2007 Basic, Certificate of Completion, Directions Training, 2010

Excel 2007 Basic, Certificate of Completion, Directions Training, 2010

Power Point 2007 Basic, Certificate of Completion, Directions Training, 2010

Access 2007 Basic, Certificate of Completion, Directions Training, 2010

Outlook 2007 Basic, Certificate of Completion, Directions Training, 2010

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