Executive Assistant, Office Manager, Mortgage Loan Processor

DIANA V. ALGERNON

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OBJECTIVE: Seeking a career path, where my natural and acquired skills may be utilized to provide great customer experience and increase company profitability.

QUALIFICATIONS

Bilingual (English/Spanish)

Proficient in Windows, Microsoft Word, Excel, Outlook, PowerPoint

General Office equipment

Basic Accounting Knowledge / QuickBooks

Committed to great customer experience

Independent detail oriented self-starter

Solid prioritization and time management skills

Creative problem-solving capabilities

Excellent written and verbal communication skills

Solid customer service call handling skills

Ability to interact effectively at multiple levels within the organization

Professional in appearance and demeanor

Ability to work in a fast-paced environment

Deadlines driven

EMPLOYMENT

2014-2016 AEROCENTRO CORP, FL - CORPORATE MANAGER AIRCRAFT SALES AND ACQUISITIONS – (24 months project)

Set up and organize a new office. Remodel, County Permits, Furniture and equipment.

Develop Manuals and Forms.

Develop Website and Promotion material.

Develop Exclusive Sales and Acquisitions Contracts.

Set up QuickBooks for Payments, Deposits, Monthly Reconciliations and Payroll.

Organize and create Marketing Research procedures.

Develop an Undergraduate Internship Program.

2011-2013 AMERICORPS VISTA, CA - CUSD LEARNING LINK RESOURCE DEVELOPMENT AND PLANNING (2 terms)

Support and service families within attending the School Readiness Learning Link program.

Fund-Development-increase programs participants, cash and in-kind donations. Outreach campaigns to develop community outreach efforts, develop flyers, brochures

Create manuals and help improve the Learning Link webpage

Support statistical information used for planning and sustaining the Learning Link, Data base and strategic planning

Establish and support a referral and network system among collaborative partners and community providers

Support programs that provide services to disadvantage children and their families

Continuous training in Volunteer Management, Grant Writing, Collaboration and Community Engagement, Starting a New Non Profit, Bookkeeping for Non-profit, Supervision tools and techniques, Program Evaluation, among others

Award: The President’s Volunteer Service Award 2011 and 2012

DIANA V. ALGERNON

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2010- 2011 WELLS FARGO BANK (WHOLESALE DIVISION), CA - MORTGAGE INTERIM LOAN UNDERWRITER 1 (Short term position)

Review, analyze, approve and underwrite large, unusual or complex individual consumer mortgage requests and products within the company and industry guidelines

Review financial statements, credit reports, and applicable ratios

Evaluate, examine transactions to ensure accuracy and completeness

Prepared formal reports for review

Ensure that documents were consistent and uphold company and industry guidelines.

Implement fraud detection techniques, perform compliance reviews

Assist with re-negotiations of loans based on lending guidelines

Contact customers and partners to gather information to make appropriate decisions, explain rationale behind credit decision

Responsible to meet process deadlines

Ensure great customer experience

2009-2010 AMERICORPS, CA - VOLUNTEER (one term)

Community service

Case manager for families attending the Family and Children Learning Center of El Sol & Arts Academy

Organize medical records under HIPA guidelines

Create statistics and reports of the families attending the Family and Children Learning Center of El Sol & Arts Academy

Continuous training in Professional Boundaries & Confidentiality, Conflict Resolution, Child development & Child Interaction, Cultural Awareness, Early Literacy & Family Literacy Fundamentals, Preventive Child Abuse and Neglect, Social-Emotional & Cognitive Development, Community Development, among others

Award: The President’s Volunteer Service Award 2010

1998-2008 SR PROCESSOR LOAN AGENT, CA- DRE LICENSEE

Responsible for originating and processing refinances and purchases

A-Paper, Subprime, Conforming and Jumbo loans

Second trust deeds

Submit loans per FNMA and FHLMC guidelines

Interface with different Investors, title and credit reporting agencies

Responsible to meet process deadlines

EDUCATION

2003 Real Estate Salesperson, Department of Real Estate, California.

1995 Financial Business Management, Universidad Metropolitana, Caracas, Venezuela.

1989 Direct Marketing Management, Instituto de Estudios Superiores de Administración (IESACaracas, Venezuela.

1988 Law Degree, Universidad Central de Venezuela, Caracas, Venezuela

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